Eviston House Hotel is a busy, well-established 113-bedroom, 3 star hotel located in the heart of Killarney town centre, with the renowned Danny Mann pub attached. We are now seeking an experienced head receptionist to lead our front office team and further enhance the guest experience within our hotel.This is a hands-on leadership role for someone who thrives in a fast-paced hotel environment and takes pride in running an efficient, professional, and welcoming reception desk.The RoleYou will be responsible for the day-to-day leadership of the reception department, ensuring the highest standards of guest care, organisation, and team performance.Key ResponsibilitiesSupervision and leadership of a team of reception staffTraining, mentoring, and supporting reception team membersPreparing and managing staff rotasHandling guest queries and complaints professionally and efficientlyCash handling and end-of-shift cashing upLiaising closely with hotel management and other departmentsEnsuring smooth daily operation of the front deskMaintaining high standards of presentation, organisation, and service at all timesRequirementsPrevious hotel reception experience is essentialPrevious supervisory experience in a hotel environment is essentialStrong knowledge of front office proceduresExperience with Hotsoft, PMS and Net Affinity is a distinct advantageExcellent communication and organisational skillsAbility to lead by example and remain calm under pressureA professional, friendly manner with both guests and colleaguesShift Pattern5 days8-hour shiftsA mix of morning and evening shifts as requiredWhat We OfferCompetitive hourly rate from €16 per hourFree car parkingStaff meals while on dutyComplimentary tea/coffee on dutyStaff discountsOpportunities for career progression within our hotel groupIf you are an experienced hotel receptionist with leadership ability and a passion for guest service, we would love to hear from you.Apply now.Job Type: Full-timePay: €16.00 per hourExpected hours: No more than 40 per weekBenefits:Bike to work schemeCompany pensionEmployee discountOn-site parkingSick payWork Location: In person