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Exclusive Networks is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over countries, we combine a local perspective with the scale and delivery of a single global organisation.
Our benefits include:
* 23 days holiday plus Bank holidays, increasing with service and we want you to take them.
* Your birthday off
* Bonus Scheme
* Hybrid Working
* Ongoing learning and development
* Cycle to work scheme
* Free parking
* Enhanced maternity and paternity leave and more…
DUTIES AND RESPONSIBILITIES
As the Sales Support Administrator, you will work within Logistics and Sales Operations and be the go-to person to ensure the smooth completion of orders from Sales Order to product delivery. Ensuring all Sales and Purchase orders are completed with a customer-focused and right-first-time philosophy and in a timely manner.
* Raise sales orders from sales quotes and place purchase orders onto the EXN Vendor with a right-first-time philosophy and in a timely manner.
* Ensure that all licenses, support, professional services, and training SKUs are receipted in and fulfilled out within required timeframes, and all relevant documentation is forwarded to the necessary parties.
* Chase Vendors for ETA for all purchase orders and ensure that all sales orders are updated with shipment tracking numbers and ETAs.
* Resolve any order queries/issues ensuring minimal delay and impact on our clients.
* Investigate and complete credit request authorisations (CRA) to satisfactory resolution in a timely manner.
* Ensure that return (RMA) transactions are completed correctly first time and in a timely manner.
* Build strong relationships and ensure effective communication channels with both internal and external customers.
* Work closely with the sales team to ensure accurate and timely forecasting.
* Arrange delivery and collection slots with logistics partners for deliveries throughout Ireland and beyond.
* Coordinate shipping from quote stage to final delivery to End User, tracking key milestones and minimizing delays.
* Responsible for Export license procedures and documentation filing in accordance with ECJU requirements.
* Maintain database of product info – weights, dimensions, ECCN & HTS codes.
* Ensure stock management targets are met.
* Perform any other reasonable duties as required by management.
QUALIFICATIONS AND EXPERIENCE
* Experience working in Export and/or Logistics.
* A strong background in high-volume Administration/Operations roles, ideally within the IT channel.
* Proficient in Microsoft Office (Word, Excel, Outlook) with excellent analytical and numerical skills and a good eye for detail.
* Effective communication skills with internal and external clients.
* Ability to report on and improve processes to ensure quality and efficiency.
* Ability to work well under pressure, prioritize tasks, and manage time effectively.
* Know when to escalate issues to management for timely resolution.
* Willingness to take on colleagues’ tasks and provide cover during absences or peak periods.
* Ability to build and maintain positive working relationships.
* A flexible approach to working hours.
WHO ARE EXCLUSIVE NETWORKS?
Why work for us
Exclusive Networks is a global trusted cybersecurity specialist committed to high ethical standards. We foster a culture of diversity, equity, and inclusion.
We are people-focused and believe talent drives our growth. Our mission is to transition to a trusted digital world for all.
We care about your data: please read our Recruitment Data Protection Policy before applying.
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