The Operations Manager is responsible for the development, leadership, and management of Clúid's field-based repairs team, ensuring delivery of "Right repair, right time, first time."
Key Responsibilities
Service Development & Delivery
Manage daily operations of the field-based repairs team, ensuring productivity, cost control, and performance.
Ensure quality, efficiency, and effectiveness of service delivery.
A ssess Operative and Contractor performance using effective metrics.
Drive continuous improvement using performance reviews and data insights.
Ensure compliance with Property Services policies.
Work with Planning and Housing Services to manage repair trends and tenant issues.
Contract & Supplier Management
Develop, procure, and manage networks of contractors and specialists.
Lead the full contract management cycle including mobilisation, KPI/SLA management, auditing, and de- mobilisation .
Conduct structured supplier review meetings and enforce performance standards.
Work closely with Procurement on tendering and governance compliance.
Ensure adherence to public sector procurement rules and internal controls.
Monitor contractor invoicing, variations, and commercial claims.
Build collaborative supplier relationships while maintaining accountability.
People Management
Lead and develop the Clúid Works field-based team.
Line manage Field Supervisors and support staff training and development.
p romote a customer-centric, value-driven culture.
Manage performance, induction, and probation.
Prepare team development plans.
Change Management
Support continuous improvement and new service development.
Assist staff through organisational change.
C ontribute to policy, strategy, and business proposal development.
Health & Safety
Collaborate with H&S Manager to maintain s afe systems of work.
Deliver H&S training.
Ensure compliance with RECI, RGII, OFTEC.
S upport fleet and driver safety.
General
Undertake role-appropriate training.
Maintain ongoing professional development.
Support out-of- hours emergency repairs when required .
Perform additional duties as appropriate .
Corporate Responsibilities
Ensure all activity is aligned to Clúid's values and contributes to the mission of supporting the development of thriving communities
Adhere to all Clúid policies and procedures at all times
To exercise discretion at all times
Demonstrate high standards regarding both Clúid's and your own wellbeing, health and safety requirements
Person Specification
Strong understanding of repairs and maintenance.
Strong reporting and analytical skills.
Strong building pathology knowledge.
Negotiation and persuasion skills.
Experience/Qualifications
3rd level qualification in property/construction or trade.
5+ years' experience in a relevant field.
+
Experience managing property/construction and or repairs teams.
Customer-focused environment experience.
Contract management and supplier governance.
Budget management and cost control experience.
Experience within regulated procurement environments.
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