Reporting to the Team Leader, this busy, hands-on role, involves: Processing transfer requests to/from the Scheme. Processing retirement claims. Administering AVC payments, registration and claims. Responding to queries form members, pensioners and third parties, by phone, email, post. Responding to queries re., Leaving Service Options and Benefit Statements. Assisting Solicitors in the drafting of Pension Adjustment Orders and implementation of same, when approved. Assisting with the processing of Sick Pay, Ill-health and Death claims. Ad hoc project work. Provide cover for other team members, as needed and generally contribute to the successful running of the area, in line with SLAs. Other duties not covered above, that ordinarily arise in the discharging of the role. The Requirements. QFA qualification or be well advanced in achieving same. 2+ years experience in a similarly varied role. Excellent telephone manner and customer service skills. Fluent verbal and written English language skill. Numerate, with strong, accurate, data entry skills. Skills: QFA Pensions Attention to detail Excel Benefits: Pension Education Support Hybrid Working