Senior Vice President, Service Delivery General Management Manager
Join to apply for the Senior Vice President, Service Delivery General Management Manager role at BNY.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Our 50,000+ employees worldwide bring diverse perspectives to create solutions that benefit businesses, communities, and individuals.
We are recognized as industry leaders, awarded for innovation and inclusivity. Our team helps make money work for the world through innovative ideas and talents.
We’re seeking a Senior Vice President – Transfer Agency Group Manager to join our Transfer Agency team in Dublin on a HYBRID basis (4 days in-office per week).
BNY Transfer Agency provides fund administration services to clients including Money Markets, Mutual Funds, and ETFs. The team manages client queries, escalations, offshore processing support, and risk management, alongside regulatory and governance reporting, budget management, and implementation of new business initiatives.
The successful candidate will report to the Head of Transfer Agency and will manage managers in a client-facing role, responsible for devising and executing strategies related to automation, new business development, and process governance, in compliance with corporate and regulatory standards. They will represent the function in stakeholder events, governance groups, RFPs, and client onboarding.
Key responsibilities include:
* Setting strategic direction aligned with corporate goals.
* Establishing control frameworks to manage risks.
* Handling escalations and governance issues.
* Promoting risk management and team collaboration.
* Conducting goal setting, staff appraisals, and performance reviews.
* Identifying automation and AI opportunities and collaborating on delivery.
* Managing expenses and delivering on client due diligence, board meetings, and RFPs.
Qualifications include:
* Proven experience in leading large teams and setting strategic direction.
* Third-level qualification preferred or equivalent experience.
* 10-15 years in Transfer Agency, with at least 5 in senior roles.
* Broad industry knowledge, including Fund Services.
* Ability to work independently and as part of a management team.
BNY has received numerous awards, including:
* America’s Most Innovative Companies, Fortune, 2024
* World’s Most Admired Companies, Fortune 2024
* 2023-2024: 100% score on Human Rights Campaign Foundation’s Corporate Equality Index
* Best Places to Work for Disability Inclusion, Disability: IN, 2023-2024
* “Most Just Companies”, Just Capital and CNBC, 2024
* Top performer in Sustainability, Dow Jones Indices, 2024
* Bloomberg’s Gender Equality Index, 2023
Our Benefits and Rewards
BNY offers competitive compensation, benefits, and wellbeing programs, supporting your health, resilience, and financial goals, including generous paid leave and volunteer time.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
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