To manage and assess Travel Claims to ensure that professional service is provided in compliance with Client and Regulatory requirements.**Specific responsibilities (including but not limited to)** The role of the Travel Claims Agent is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants. Assessment of Travel Claims, in accordance with:Client Policy Wordings / Technical Requirements Performance of role in accordance with own Claims Handling Licence**Qualifications/skills** Good knowledge of Travel Insurance Products and Policy Wordings Good knowledge of the Claim Life Cycle Good analytical and numeracy skills IT Literate with good knowledge of Word, Excel and NotesExcellent communication and interpersonal skills **Benefits of working for Sedgwick in Ireland** Health Insurance Scheme PHI – Permanent Health Insurance Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5 & CF6) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.## Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see
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