My Dublin based client is recruiting for a Technical Engineer to join the team on a perm basis working on a hybrid model. This position offers the opportunity to work with innovative security solutions, including both hardware and software, as well as an expanding portfolio of cloud-based systems.
In this role, you will:
* Support hardware and software installations for advanced security solutions.
* Manage technical support cases using helpdesk software.
* Provide solution concepts and guidance for complex troubleshooting and analysis.
* Deliver high-level technical training to clients.
* Contribute to professional service offerings such as customized installations and API programming support.
Key Responsibilities
* Perform detailed troubleshooting of software and hardware issues, including log file analysis, to ensure product reliability and performance.
* Collaborate with team leaders and relevant technical stakeholders to resolve reported issues.
* Work closely with cross-functional teams to investigate and address challenges within cloud infrastructures.
* Create and maintain knowledge base content to support clients and internal teams.
* Document and report identified product issues with accuracy and consistency.
Experience
* A bachelor's degree in a technical field, with additional qualifications in IT (Cloud/Networks) preferred, or equivalent practical experience.
* Strong knowledge and hands-on experience with database structures.
* Programming skills are an advantage (C#, Python, SQL, Flutter, MongoDB).
* Familiarity with cloud platforms such as AWS or Azure, and CRM/ERP systems.
* Experience delivering high-level technical training.
* Strong project management skills and ability to produce technical documentation.
* Analytical skills combined with a pragmatic, solution-oriented mindset.
* Languages - Excellent communication skills in English and German, any additional language (Swedish, Italian, French or Spanish would be a plus.
HOW TO APPLY:
To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail.
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Skills:
Technical Engineer German Professional Services Hardware Software Database Structures AWS