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An exciting opportunity has arisen to join our growing Client Services Division on our client facing team. The team manage all existing client queries while also working as the key support to our stockbrokers and their direct clients. This role is diverse and allows members of the team to gain knowledge in many of the firm’s business areas.
* The ability to work under pressure and maintain high standards when dealing with tight deadlines, high volumes and demanding clients
* The ability to maintain strict service levels with broker & client requests received by phone, email and post
* Excellent communication skills, both written and verbal
* The ability to demonstrate problem solving skills and to manage and resolve queries independently
* The ability to prioritise and managing a busy workload effectively, balancing client/broker queries appropriately
* Strong attention to detail to ensure high standards are met
* Ability to work as part of a team while pro-actively and independently working through queries from start to finish.
* Flexibility to support other teams/projects as required.
Requirements
* Minimum years’ experience in a client-facing role; financial services experience would be an advantage
* QFA or similar qualification would be an advantage
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