A Customer Service Representative is a vital role within our retail stores, where individuals excel at creating world-class customer experiences. They interact with guests to ensure a great experience, assess needs, and provide customized solutions.
Key Responsibilities:
• Interact with guests to deliver exceptional service and resolve issues promptly.
• Assess guest needs and provide tailored support for purchases and returns.
• Develop product knowledge to educate guests on the value and benefits of our products.
• Facilitate seamless transactions and execute omnichannel programs according to company standards.
• Engage with guests on the floor, attending to their needs and providing a supportive environment.
• Collaborate with team members to maintain a respectful and inclusive team atmosphere.
Requirements:
• High school diploma or equivalent.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Willingness to move throughout the store to assist guests and accomplish tasks.
• Strong communication and interpersonal skills.
• Ability to lift up to 30 pounds and stand for long periods.
Benefits:
We offer a comprehensive total rewards package, including competitive base pay, bonus opportunities, extended health plans, paid time off, savings plans, and employee discounts. We also provide fitness classes, professional development programs, and a supportive work environment.
About Us:
We're an innovative performance apparel company dedicated to creating transformational products and experiences that support people in moving, growing, connecting, and being well. Our focus is on building a healthier, thriving future through equitable, inclusive, and growth-focused environments.