Technical Support Engineer - JavaScript | High-Touch Enterprise Support
11-Month PAYE Contract | €49,000 | Hybrid - Dublin City (2-3 days onsite)
We're hiring a customer-focused Technical Support Engineer to join a high-performing enterprise support team working across user experience, technical service management and employee experience environments.
You’ll be handling complex cases for high-touch, demanding customers - so strong communication skills and technical confidence are essential.
If you enjoy troubleshooting, working directly with customers, and digging into JavaScript and databases to solve real issues, this will suit you.
The Offer
Annual Salary up to €49,000 doe
11-month PAYE contract - Paid weekly via Principle HR
Hybrid working - 2 to 3 days onsite in Dublin City
Must-Have Skills
Strong customer handling experience (enterprise or high-touch clients preferred)
Confident working knowledge of JavaScript (debugging and diagnosis essential)
Experience working in ITSM / ITIL / CMDB environments
Database experience - MySQL preferred
Experience using debugging or log analysis tools (e.g. Splunk or similar)
Practical exposure to AI tools, automation, chatbots, AI search, or workflow optimisation
We’re not looking for an AI expert - just someone curious and comfortable working in modern, AI-enhanced environments.
Nice to Have
Exposure to mobile application support
Any experience with enterprise workflow platforms
Next Steps...
If you’re technically strong, customer-focused, and ready to work in a fast-paced enterprise support environment, apply now for immediate consideration.
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