IT Support Engineer role at eir evo talent
eir evo talent are currently recruiting for a Level 1 IT Support for our client in Blanchardstown. This is a day rate contract role.
2 years IT Support essential
Experience:
* At least 2/3 years of experience in an IT Support
* Technical experience in IT Systems management and desktop support,
* A Bachelor’s in a relevant field preferable or equivalent experience,
* Experience with the following systems: OSX, Windows - system & applications, mobile,
* Proven experience as a help desk technician or other customer support role
* Good understanding of computer systems, mobile devices, and other tech products
* Ability to diagnose and resolve basic technical issues.
* Proficiency in English
* Good communication skills with strong customer focus
* Customer-oriented and cool-tempered
* BSc/BA in IT, Computer Science, or relevant field
* Exposure to ITIL v3, specifically in incident/request, problem & change
* Data integrity guidelines.
* Experience in supporting infrastructures and applications; or equivalent position.
* Experience of server and/or workstation platforms, but physical and virtual.
* Excellent communication skills (written and oral).
* Strong technical aptitude (i.e. able to read and comprehend technical documentation and execute procedures)
Hardware Support:
* Provide workspace and utilities for support personnel including desks, bench space, telephones, network access and power.
* Troubleshoot, diagnose, and resolve the tickets which require onsite support.
* Coordinate with Level 3 support team, Level 2, and Service Desk teams for ticket resolution
* Schedule Supported Device installation, Software and Hardware activity with End User at their convenience to minimize disruption.
* Manage any end-user service requests (e.g. desktop, mobile) which require local interaction.
* Support all end users’ devices & their accessories (not limited to Desktop / Laptops, Mac, Telephones, Smartphones, Tablets, Video-conferencing systems, printers, printer consumables)
* Collect hardware as part of user’s leavers process.
Asset Management:
* Maintain asset register including hardware and software.
* Manage non-standard intervention / software installation.
* PC and other devices logistics Management
Software and configuration:
* Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor
* Bios, Drivers, Software deployment on end user devices
* Deployment of mobile apps
Hands and feet support on all devices
* Meeting room support and conference room devices.
* Printers
* Laboratory and manufacturing devices
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
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