Production Support Engineer
This role offers the opportunity to work in a fast-paced global environment, collaborating with various technical teams and trading groups.
We are seeking an experienced engineer to provide Level 2/3 support for the UAT and production environment across all asset classes and trading strategies.
The successful candidate will have strong analytical skills and be able to proactively identify issues before they become major problems.
Key Responsibilities:
* Solve technical trading-related issues independently or leveraging teammates as necessary.
* Collaborate with other technical support engineers to quickly facilitate solutions for customers.
* Build working relationships with trading groups and global counterparts.
* Disseminate messages to trading staff regarding trading infrastructure/platform issues.
* Uplift environment management tools to reduce risk and streamline efficiency of support teams.
* Assist with automating processes to achieve efficiency and streamlined trade support.
* Document and create new knowledge base to provide effective solutions to trading issues.
* Deployment, support, and monitoring of internal trading systems.
* Coordinate with vendors and internal teams to ensure correct installation, configuration, and testing of trading platforms.
* Liaise with development and infrastructure teams to prioritize tool enhancements and participate in software releases.
Required Skills and Qualifications:
* 5+ years of experience in Linux environments and relevant support tools.
* Experience with shell scripting, Python, SQL technologies, and FIX protocols.
* Able to work in a fast-paced global team and multitask across simultaneous projects.
* Excellent communication and interpersonal skills.
* Experience with version control systems (GIT) and SDLC processes.
* Strong analytics skills and ability to proactively identify issues.