RTÉ is Ireland's national public-service media organisation.
We are embarking upon an ambitious and exciting 5-year transformation strategy to update the way we run the organisation.
Our mission is to serve as an independent source of stories, news, information and entertainment for Ireland, reflecting the diversity of its people and providing experiences that enrich the lives of all.
This sense of purpose motivates us to deliver to the highest standards in an environment that is collaborative, supportive and engaging.
Attracting and retaining the best talent is key in delivering to our audiences.
We want our people to thrive in an environment that values their output.
Meet the Team
The User Success Team is responsible for managing user feedback, troubleshooting technical issues, quality assurance (QA) of our online video streaming service ensuring that content is seamlessly delivered across all platforms.
About this role
Quality assurance (QA) and Quality Customer Service for all services on multiple platforms and devices
Editorial decision making and ability to work in fast paced environment
Troubleshooting issues with efficient and timely escalation of issues and defects identified during QA
Content publishing and monitoring to key platforms
Live event scheduling and monitoring
User Acceptance Testing (UAT), new product development and ability to integrate new systems into today-to-day workflows
Collaboration with other departments across the organisation
About you
Strong organisational and project management skills, with an eye for detail
Excellent communication abilities and a collaborative approach
Experience in quality assurance, task management, or a related role within a digital or media environment
Proficiency in Microsoft Office, particularly in managing and presenting data
Ability to work in a fast-paced environment and manage multiple priorities effectively
A qualification in media studies, software, project management, data science, technical or other related discipline
Nice to have
Experience using content management systems (CMS)
Previous experience working with a consumer digital product in an agile workflow environment, raising bugs, issue tracking, ticket creation, etc.
Knowledge of the current streaming landscape
Understanding of RTÉ's role as a public media broadcaster
This role offers an exciting opportunity to contribute to the success of RTÉ Player as we expand our VOD and live streaming offerings.
The post involves a requirement to work various shifts over 7 days a week, depending on business needs.
If you have a passion for digital media and are eager to help shape the future of RTÉ Player, we encourage you to apply.
Applicants are invited to write a cover letter explaining why you are passionate about RTÉ Player and a Curriculum Vitae.
Please attach
as one document
in the online application process.
One of these appointments will be made on a
fixed purpose contract up to **********
.
The second role will be offered on a
short-term fixed term contract from ********** to **********
.
The salary scale for both roles is on the Multimedia Co-ordinator salary scale from €46,832 to €61,163 gross per annum.
Closing date for receipt of applications is Wednesday 1st April ****.
Cuirfear fáilte roimh iarratais ó daoine go bhfuil dearcadh dearfach acu i leith na Gaeilge.
Applications are welcome from people who have a positive outlook to Irish.
Diversity and Inclusion are at the heart of what we do – both on-air and behind the scenes.
We are committed to building a more inclusive environment and tackling under-representation while embedding inclusion at every stage of the employee journey.
We welcome applications from people with diverse backgrounds, without regard to gender, sexual orientation, gender identity, age, social experience, race and ethnicity, disability, civil and family status, religious belief and membership of the Traveller Community.
We are eager to provide reasonable accommodations for potential and existing employees with any kind of disability.
Should you wish to request an accommodation for your interview, we encourage you to let us know when you apply.
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