Job Summary
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In this role, you will be providing administrative support for developers via phone and email. As their first point of contact, you'll be the friendly voice of Apple, delivering exceptional customer service, troubleshooting, and support.
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You will help them enroll into our developer programs, assist with team management, and provide access to relevant resources such as technical guides and information on app management and review processes.
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We value your expertise in delivering excellent customer service, collaboration, and teamwork. Your responsibilities will include responding to emails promptly, accurately, and professionally; promoting a collaborative work environment; and working closely with colleagues to resolve complex issues.
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This role requires strong organizational skills, attention to detail, and the ability to multitask effectively. You will also have opportunities to suggest content additions or edits to knowledge base tools to enhance the overall support experience.
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To succeed in this position, you should possess fluency in English and German, have a positive attitude, and be customer-focused. Additional qualifications include outstanding problem-solving skills, clear communication, and impeccable organizational abilities.
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Key Responsibilities:
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- Provide administrative support to developers via phone and email
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- Enroll developers into programs and assist with team management
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- Provide access to relevant resources such as technical guides and information on app management and review processes
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- Deliver exceptional customer service, troubleshooting, and support
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- Collaborate with colleagues to resolve complex issues
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Requirements:
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- Fluency in English and German
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- Positive attitude and customer focus
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- Outstanding problem-solving skills
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- Clear communication and impeccable organizational abilities
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Preferred Qualifications:
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- Experience in a high-paced, goal-focused environment
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- Strong organizational skills and attention to detail
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- Ability to multitask effectively
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Contact Information:
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Please submit your application through our website. We look forward to hearing from you!