We're looking for a German-Speaking Team Leader to guide and motivate our customer service team within the fast-paced Motor Insurance sector. You'll lead by example, support your team's performance and development, and ensure customers receive exceptional care when it matters most.
Join a global organisation known for empathy, innovation, and people-first values while enjoying the energy and opportunity of life in Dublin.
If you're a strong communicator, a natural coach, and ready to grow your leadership career, this is your next step.
Job Title
German Speaking Team Leader
Reports to
Operations Manager
Key roles
The Team Leader is responsible for the daily operation of the team including leadership, clear communication, motivation, performance management and process management. Key to the role is ensuring SLAs, targets and Compliance requirements are met, with specific consideration to the technical proficiency of the team.
Specific responsibilities (including but not limited to)
* To receive and handle sales and service enquiries in accordance with Client and Regulatory requirements, including use of call scripts
* Handle administrative tasks
* To provide strong and visible leadership to their Team through clear and engaging communication, working collaboratively with the Leadership Team to consistently achieve SLAs and Quality Targets
* Responsible for team delivery of a professional service
* Performance management including completion of monthly and bi-annual reviews for direct reports, working with Operations Manager to set and monitor appropriate team and individual targets
* To liaise with the Customer Service Unit to monitor and resolve complaints in accordance with CPC
* Active involvement in weekly team meetings to review and develop team performance
* To support Managers in planning resource / scheduling
* Any other tasks as required
Qualifications/skills
* APA Qualification essential
* Fluent German/ English
Experience
* Customer service experience
* Previous people management experience
Colleague Benefits
* Bike to Work Scheme
* Tax Saver Travel Scheme
* Discounted onsite Gym Membership (Dublin 4)
* Discounted onsite Montessori (Dublin 4)
* EAP – Employee Assistance Programme
* Life Cover
* PHI – Permanent Health Insurance
* Exams & Professional Membership Fees
* Professional and personal development opportunities
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.