Due to continued growth and success, Toyota Long Mile are currently seeking to appoint an experienced and ambitious professional to work at our state-of-the-art Aftersales Centre on Killeen Road.Toyota Long Mile has been named as the 'Toyota Dealer of the Year' on four separate occasions and boasts one of the highest customer satisfaction ratings for any Irish car retailer with an average 4.8 star Google rating. Renowned as 'Nice People to Do Business With', we want to make car purchasing and servicing easy and enjoyable for our customers.At Toyota Long Mile, we never lose sight of the role we play connecting talent with opportunities to solve the problems of today and tomorrow. Wherever you work in our business, you will have the opportunity to develop, bring new ideas to continuously improve our service and deliver real value to our customers.Your RoleWorking as a Service Advisor in our busy Aftersales department, you will be responsible for providing a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.As an experienced customer service advisor, the preferred candidate should have experience in customer facing roles ideally within the motor industry and possess excellent interpersonal skills.Why work for us?If you are looking for a new challenge and share our passion in this exciting industry, then this is a great opportunity for you. The successful candidate will have the opportunity to join the Certified Toyota Service Advisor programme along with many other diverse training programmes.We are offering a generous basic salary with an uncapped commission structure and a range of benefits for the successful candidate.Responsibilities:Act as the first point of contact with our After sales Customers in a professional and courteous manner both in person or via telephone/emailAct as Brand Ambassador proactively promoting sales of Toyota Services, Parts and AccessoriesConduct vehicle 'walk around' on arrival with the customer, confirm vehicle service history in order to accurately advise on the customer's service needs.Record customer's details accurately for future remarketing,'Own' the customer from booking through to post visit follow up call.Present eVHC to customers and effectively advise of any further work required.Follow the progress of work during the visit keeping customers updated.Processing invoicing and payments on daily basis in person or over telephone whilst keeping WIP to a minimum.Strive to achieve all department target KPIs.Ensuring Customer Satisfaction is maintained at highest level in line with Toyota Dealer Standards.Working closely with the Service Manager to improve Service Department procedures and efficiencies.What we're looking forExperience as a customer service advisor ideally within the motor industryA knowledge of Fortuna DMS would be an advantage but not essentialExcellent communication skillsAbility to work well under pressureThe ability to work as part of a team to deliver excellent customer serviceBe systematic and organised and pay attention to the finer details.Have an honest, respectful and diligent approach to work with a strong sense of integrityA confident user on computers, including the Microsoft Office suite.A full and valid driver's licence is essentialWe are offering a generous basic salary with an uncapped commission structure, a company car and a range of benefits for the successful candidate.Job Type: Full-timePay: €36,000.00-€45,000.00 per yearBenefits:Bike to work schemeCompany carAbility to commute/relocate:DUBLIN 12, County Dublin: reliably commute or plan to relocate before starting work (required)Language:English (required)Licence/Certification:B Driving Licence (required)Work Location: In person