At Sky Handling Partner, our people 'are' our business We are thrilled to offer the opportunity to join us as a Baggage Tracing Agent in the fast-paced environment of Dublin Airport, working with one of Ireland's leading Ground Services Providers.
In this exciting role of Baggage Tracing Agent, you will be at the heart of the airport's operations, playing a vital part in tracking and resolving baggage issues to ensure a seamless travel experience for passengers. You'll take pride in delivering outstanding service to our airline clients, helping to restore peace of mind to travellers and ensuring their belongings are handled with care. As an integral member of our team, you'll thrive in a dynamic setting where every day presents new challenges, and your efforts make a meaningful difference in the lives of our passengers. Join us to be part of the action
Key Responsibilities:
· Professional Cleaning: Perform all cleaning tasks in a professional and courteous manner, ensuring the highest standards of cleanliness and customer service are met.
· Carpet Maintenance: Vacuum carpets and wipe down drop tables to maintain a tidy and presentable cabin environment.
· Galley Cleaning: Utilize prescribed cleaning agents to thoroughly clean galleys (kitchen areas), ensuring hygiene and compliance with safety regulations.
· Rubbish Removal: Efficiently remove rubbish from the aircraft and ensure proper disposal in accordance with environmental policies and procedures.
· Toilet Maintenance: Clean and restock aircraft toilets, maintaining high standards of cleanliness and availability for passenger use.
· In-Flight Amenities: Place magazine packs in seat pockets and replace headrest covers to enhance the passenger experience.
· Security Checks: Remaining observant for suspicious items and reporting any concerns to the appropriate authorities.
· Team Lead Coverage: Be prepared to cover the Team Lead role as needed to ensure seamless operations and team support.
· Facility Reporting: Report any facility service defects, such as plumbing issues, to ensure timely maintenance and safety.
· Additional Duties: Be flexible and willing to undertake other duties as assigned to support overall operations.
In addition to performing your duties, you'll maintain open lines of communication with your supervisor and colleagues, ensuring that any issues are addressed promptly and collaboratively.
Essential Criteria
· Minimum Age Requirement 18 Years: Applicants must be at least 18 years old. This ensures compliance with legal working age regulations and is crucial for roles that may require driving or other age-sensitive responsibilities.
· Pass a 5-Year Security Background Check and Garda Vetting Process: Successful candidates will be required to undergo a thorough security background check covering the past five years. This process, including Garda vetting, is essential to ensure the safety and security of our operations and to comply with industry regulations.
· Eligible to Live and Work in the E.U.: Candidates must have the legal right to live and work in the European Union. This ensures compliance with employment laws and enables seamless integration into our diverse workforce.
· Proficient Written and Verbal English Language Skills: Strong proficiency in both written and spoken English is essential for effective communication within the team and with clients. This includes the ability to understand instructions, convey information clearly, and maintain professional standards in documentation.
· World Tracer: Proficiency in World Tracer and a solid understanding of Lost Baggage Handling are essential for success in this role.
· Ability to Work Rostered Shifts and Flexibility: The role requires you to work on a shift basis, which may include early mornings, late nights, weekends, and holidays. Flexibility is crucial, as operational needs can change due to flight delays or increased passenger demand. Your willingness to adapt to these changes helps maintain smooth operations and enhances the overall customer experience.
· Physical Capability: Candidates must possess the physical ability to perform tasks that require significant twisting, turning, and bending, particularly in confined spaces. This includes the dexterity to navigate around equipment and baggage in busy environments, as well as the strength and stamina to lift and handle items as needed.
· Excellent Punctuality and Attendance: Reliability is key in this role, as punctuality directly impacts the overall efficiency of airport operations and the experience of our passengers. Your consistent attendance and commitment to being on time contribute to the team's success and ensure that all scheduled services run smoothly.
· Adherence to SHP Grooming & Uniform Standards: Candidates must be committed to maintaining a professional appearance in line with SHP's grooming and uniform standards. This reflects our brand image and ensures that all employees present themselves in a manner that upholds our values of professionalism and excellence.
Desirable Criteria
* Operational Experience: Previous experience in an operational environment will be beneficial for adapting to the demands of the role.
* Manual Handling Certificate: A valid certificate in manual handling is a plus, demonstrating knowledge of safe lifting techniques.
Contract and Hours:
Join a dedicated and collaborative team at Sky Handling Partner, where your commitment to safety and service will be appreciated and rewarded.
The role of Baggage Tracing Agent is a full-time, temporary contract, featuring a probation period of six months to ensure a good fit for both you and our team. We offer a competitive rate of pay for this role at €15.00 per hour. Over time is paid at time and a half.
While the weekly hours of the contract are 37.5, flexibility is essential as you may be required to work additional hours in response to operational needs, including aircraft delays or other disruptions. Shift lengths can vary between 4 and 10 hours, and will include early starts and late finishes, allowing for a dynamic work environment.
At Sky Handling Partner, our benefits are designed to support your financial and personal well-being while creating a positive team culture where every contribution is celebrated. We believe that when our team thrives, our business thrives too. Our offerings include:
* Pension Scheme to secure your future
* Employee Assistance Programme for 24/7 confidential support
* Sick Pay to ensure you're cared for when you need it most
* Bike4Work Scheme for a sustainable commute
* Long Service Rewards recognizing your dedication
* Career Development opportunities
* Discounted Insurance Policies through Marsh Insurance Brokers Ireland
* Car Parking on site with a reduced employee rate