Job Description The primary purpose of this role is to lead a Professional Scientific Services (PSS) team of Process Science laboratory Technicians staff to ensure that team is operating at the highest quality and productivity standards, have high morale and retention, and the agreed client requirements are entirely satisfied and that client expectations are met or exceeded through effective leadership and quality operational management, under the supervision of the PSS Leader.
This person will be a key point of contact for the client on a day-to-day basis.
Job Responsibilities: Work with the PSS Group Lead to effectively coordinate and lead the PSS team so that productivity, quality, documentation, work schedules, safety and housekeeping are run at maximum efficiency.
Ensuring that the client gets the best possible service by continually reviewing best practice in relation to both commercial and quality issues and ensuring 100% ethical work standards and GMP compliance.
Development, coaching, motivation, and morale of team members through effective teambuilding and use of reward and recognitions systems celebrating team success.
Communicating regularly with the client and the PSS team regularly to ensure information is shared effectively and actions are taken immediately.
Responsible for quality risk assessment of various technical processes for final approval by client personnel.
Reviewing and approving all relevant documentation and technical data in a timely manner and ensuring that it communicated, documented, and filed accurately.
Reviewing and improving process science work practices.
Identify areas where efficiencies may be improved and liaising with the PSS Leader and client appropriately about any proposed improvements.
Forward planning of activities in order to maximise the use of client resources during training periods.
Ensuring that work is scheduled and cross training takes place as requested so that the service levels agreed with the client are achieved.
Responsible for amending schedules as required and communicating those changes effectively.
Performing all sampling and analyses required to the correct standard and turn-around times.
Ensure that all analysts are trained and have completed training records for all tests and other training completed.
Complete performance appraisals and monthly one to ones with staff as part of the overall performance management programme within the organisation.
Complete 3-month and 6-month probation reviews with the support of the PSS Lead.
Assist in the training of analysts.
Write and redline SOP's, protocols, trending reports on an on-going basis, as required.
Initiate and investigate non-compliance or out of trend/ specification situations in the laboratory.
Liaise with PSS Leader to facilitate close out of Lab Investigations and Non-Conformances/Deviations.
Responsible for handling any customer related queries where necessary and liaising with their team, PSS Leader, and with personnel from other teams to problem solve these queries if needed.
Responsible for the cleanliness and tidiness of the PSS team work environment, and the safety of the PSS team on the client site.
Responsible for ensuring equipment is properly maintained/ calibrated and in the event of a breakdown that it is repaired in accordance with client procedures (with reference to timeliness, quality and cost.) Responsible for ensuring that all lab supplies are in place as required by the client.
To address group local audit findings in conjunction with the PSS Lead.
To GMP review analytical data.
Qualifications A relevant qualification (at least a degree in a suitable discipline) Creates relationships for the purposes of enhancing internal support bases as well as gathering and disseminating information, ideas, plans, and strategies.
Additional Information Note: Shift work is required for this role.
Working hours 14:*******:00 on biweekly rotating shift pattern, which is: Week 1: Monday, Tuesday, Friday, Saturday