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Day-to-day responsibility for the effective allocation of resources to the contractual workload, ensuring full compliance with individual client requirements.
Job Responsibilities
* General tasks include taking calls on helpdesk and assigning work to relevant individuals, sending & receiving emails for facility requests.
* Run weekly helpdesk report for number of calls, callouts from command centre.
* Verify through appropriate checks and comparisons that the information on the job report and timesheets is accurate.
* Identify and procure any materials vital to support timely job completion.
* Raising and sending out PO’s.
* Taking ownership of all maintenance administration to ensure the day-to-day running of the highest quality within the maintenance dept.
* Ensure the accurate processing of all paperwork, including timely input into the IT system and all relevant data backups.
* Develop efficient & organized work practices enabling the business to carry out their activities professionally.
* Act as a reliable backup to the maintenance manager & helpdesk function and ensure the maintenance manager is kept fully advised on any issues/complaints that arise.
Qualifications
* Experience of working within a fast-paced office environment; previous helpdesk experience is desirable.
* Must be an extremely flexible individual with excellent social skills.
* Excellent interaction, organization, and interpersonal skills.
* Diligent and flexible, able to work independently as well as part of a team.
* Ability to multi-task and work on own initiative is critical.
* Basic knowledge of all Microsoft packages.
* Good telephone manners & communication skills are essential as client liaison is a critical part of this role.
The above list highlights the key aspects of this position and is not intended to be comprehensive. All staff is expected to handle other contingencies that may arise and actively support the Company with operational, technical, and personnel issues. This job description may be amended to reflect corporate policy and the company's goals and objectives.
Education
About Aramark
Northern Europe - Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Northern Europe - About Aramark
Aramark is a leading service and solutions provider in Northern Europe, supporting clients in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your growth. Learn more about working here at http://www.aramarkcareers.com
All applications will be treated confidentially. Aramark Northern Europe is an equal opportunities employer.
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