Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
JOB SUMMARY:
The Quality Assurance Lead will oversee the quality of the Data Center operational standards and how they are implemented.
They will oversee the implementation and application of training initiatives including onboarding to ensure service execution is aligned to client standards while ensuring the area's covered are observed and understood by the Milestone team in the execution of the service delivery.
Utilizing existing tooling and RAG dashboards, they will review weekly reports with the Compliance Co-Ordinator and operations teams to identify trends and any concerning metrics, working to address in a timely manner.
They will carry out audits onsite in Milestone operational locations (EMEA and APAC) that will review the team's approach and adherence to the expected standards, reporting their findings and implementing and managing internal corrective actions process.
When necessary, they will act as support to sites that may be having operational or leadership challenges, travelling to these sites to assist with course correcting or remediating issues, forming part of Tiger Teams for sites with significant challenges. They will also support any new sites in making sure that they meet quality standards and are set up for successful operations.
Reports To
* Manager: Quality Assurance Manager
* In-direct Reporting Relationship: Senior Program Manager
Essential Function
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations:
* Lead quality assurance activities for logistics operations within the data centre environment.
* Plan, coordinate, and conduct quality audits (remote and onsite) across logistics workflows.
* Plan, coordinate, and conduct quality audits (remote and onsite) across logistics workflows and partner sites.
* Monitor KPIs and produce detailed audit and compliance reports for management.
Education Required
* Completion of secondary/upper secondary school (equivalent to high school).
Experience Required
* Proven experience in quality assurance, auditing, or compliance within logistics, supply chain, or data center environments.
* Leadership experience in a data center or logistics environment.
* Data center, Logistics, construction, or similar industry safety experience with full time employee and client experience.
* 2+ years' experience or a qualification in data analysis desirable
Skills Required
Quality Assurance & Process Expertise
* Strong understanding of QA methodologies, frameworks, and standards.
* Knowledge of ISO standards, regulatory frameworks, or data center compliance (desirable).
* Experience conducting onsite audits and producing high-quality reports (desirable).
* Ability to prioritize tasks and manage multiple audit schedules.
Operational & Continuous Improvement of Knowledge
* Understanding of warehousing management, inventory control, receiving, shipping, and order picking.
* Understanding of 5S practices for workplace organization and efficiency.
* Knowledge of Lean/Kaizen principles for continuous improvement (desirable).
* Proficiency with Excel, warehouse management systems, and reporting tools.
* Comfortable using checklists, dashboards, and digital audit platforms.
Training & Coaching
* Knowledge of training best practices and implementation.
* Strong interpersonal and coaching abilities to guide field logistics teams.
* Ability to deliver feedback.
Communication & Collaboration
* Strong interpersonal and communication skills with the ability to engage effectively with diverse teams.
* Stakeholder communication skills (reporting audit findings to management).
Organizational & Analytical Skills
* Excellent organizational, analytical, and problem-solving skills.
* Ability to work independently in a remote environment while managing travel commitments.
* Capability to travel up to 50% throughout the year (domestic and international, as required).
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
*Our Commitment to Diversity & Inclusion*
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.