Job description
To support the Parts and Warehouse function in the supply of parts to the Workshop, driving improvements in working efficiencies and Customer Service Levels, through proactive planning and communication with the Service Team on Workshop repairs.
Key Responsibilities & Duties:
Workshop:
Provide a timely and efficient parts delivery process for all workshop repairs (planned/unplanned), liaising with workshop personnel as required
Perform routine checks for parts supply on all workshop jobs
Ensure a fast, efficient & accurate delivery of components to relevant jobs in the Workshop
Pre- Picking of parts and order planning for Workshop jobs
Prepare and process all parts related documentation
Liaising with suppliers for ordering non-Volvo parts.
Ensuring job cards contain correct parts information ready for the admin team to invoice, and in a timely fashion.
Prepare & provide quotes (pricing of parts) for Workshop job
Execute the Warranty Returns process & Working within the Volvo returns policy (DCR)
Assist with the management and control of all Workshop related parts administration
Manage and co-ordinate the supply of special tools/consumables to Technicians
Ensure pallets are stacked and strapped for returns to be carried out
Warehouse:
Coordination of deliveries
Allocation of stock
Control of Parts stock
General:
Deliver professional and efficient customer service at all times
Cover front counter parts sales and telesales as and when required
Maintain high standards of general housekeeping in the Warehouse & Workshop areas
Adhere to correct working procedures, highlighting any errors or safety issues promptly to the Depot Manager
Report faulty facility / equipment promptly
Participate in training and development programs as required by the Company
Undertake any other duties or activities as required
Skills Profile:
Motor Trade experience
Technical knowledge of motor vehicles
Forklift licence
Ability to work accurately and efficiently under challenging time constraints
Highly organised
Excellent communication skills
Excellent interpersonal skills
Flexible approach to work tasks
Person Profile:
Self-starter
Proactive
Approachable
Team focused
Customer focused
Flexible approach to work
Ability to prioritise
Excellent time management
Strong forward planning and follow up skills ensuring all item requests closed out
Computer literate (Excel / Outlook / systems)
Essential Requirements
Extensive knowledge of vehicle type and parts, HGV experience would be preferable.
Confident utilizing a computerized parts system
Experience of stock management and following parts processes with attention to detail.
Experience with handling warranty
An effective communicator with commitment to provide excellent customer service.
Organizational skills and ability to work on own initiative under pressure.
The ability to work efficiently as an individual but also as part of a team.
Mon-Fri 8.30am to 5.30pm / Saturdays 1 in 3 8 am to 12 midday /
Breakdown van support 1 in 3 covering full week
Payment for being on call and individual payment when called into the depot to pick parts for the breakdown.
Job Types: Full-time, Permanent
Pay: €42,******-€45,****** per year
Benefits:
Bike to work scheme
Company events
Experience:
Parts Specialist: 2 years (required)
Work Location: In person
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