Job Description
The Grocery Department Manager plays a pivotal role in delivering exceptional customer care and operational standards. This key position requires a strong leader who can drive business strategy, maintain trading safely and legally, and ensure the department runs smoothly.
Main Responsibilities:
* Develop and deliver KPI plans for the department, ensuring alignment with business objectives.
* Lead a high-performing team to achieve sales growth, improve customer satisfaction, and maintain a safe trading environment.
* Analyze sales data, department trading patterns, and customer needs to inform strategic decisions.
* Ensure accurate stock management, product availability, and quality merchandising to drive sales and customer loyalty.
* Coach team members in excellent customer service, adhering to company training programs and promoting a positive work culture.
* Implement process changes and business improvements as required to drive departmental success.
Required Skills and Qualifications
* Excellent communication, coaching, and leadership skills.
* Customer-focused and organized, with a commercial mindset and problem-solving abilities.
* Strong merchandising and IT skills, with a focus on maintaining high-quality standards.
Benefits
This role offers a unique opportunity to develop your leadership skills, work with a talented team, and contribute to the success of our organization.