Technical Support Role
This high-profile position requires a seasoned professional with 5+ years of experience in desktop support to manage level 1, 2, and some 3 issues.
The ideal candidate will ensure the technical trading environment remains online and ready for operation by delivering first and second-level technical support, collaborating with software development teams and system architects to ensure reliable operation of desktop software and hardware systems.
A key requirement is expertise in handling, managing, and resolving complex issues through a structured ticketing system. Additionally, the successful candidate will assess and refine support processes, contributing to the development and deployment of necessary tools and runtime environments.
Responsibilities:
* Deliver first and second-level technical support
* Collaborate with software development teams and system architects
* Assess and refine support processes
* Coordinate with internal IT support teams
* Proactively diagnose and resolve technical issues
Requirements:
* 5+ years experience in deskside support related roles
* Technical expertise across Active Directory, 365, SCCM, and high-end hardware support
* Experience in a trading company or with trading user support
* Excellent working knowledge of Windows desktop OS Win 10 64bit, Win 11
* Ability to monitor and diagnose Desktop issues
* Ability to make changes to the system registry for configuring the Windows operating system
* PowerShell scripting an advantage
* Experience working with SCCM an advantage
* Advanced knowledge of O365 products especially MS Excel