Customer Success Manager, Swedish Speaking
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Remote: Office - Flexible locations in Ireland - Dublin
Full time, posted yesterday, job requisition id JR296718
Note: For the best candidate experience, please apply for a maximum of 3 roles within 12 months.
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. We help companies across industries blaze new trails and connect with customers in innovative ways. We empower you to be a Trailblazer—driving your career growth and making a positive impact. If you believe in business as a platform for change and in doing well while doing good, you've come to the right place.
Role Overview
The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guide them to maximize business value and ROI with Salesforce. This role involves specialization in one or more lines of business, a specific cloud, or industry, ensuring the customer's language and needs are understood and addressed.
Responsibilities
1. Use our Customer Success Methodology to understand customer goals, assess capabilities, and recommend strategies to accelerate their objectives.
2. Develop knowledge of customers' Salesforce implementations and promote Salesforce capabilities across Clouds.
3. Guide organizational strategy, governance, and change management based on customer needs.
4. Apply hands-on Salesforce product knowledge to align platform features with customer priorities.
5. Identify risks to customer success and collaborate on mitigation plans.
6. Create and execute comprehensive adoption paths with clear timelines and enablement plans.
7. Deliver business value by understanding key challenges and growth opportunities.
8. Build and maintain executive relationships within customer organizations.
9. Network within accounts to facilitate goal achievement.
10. Recommend additional Salesforce services and expertise as needed.
11. Communicate product updates and relevant changes proactively.
Preferred Skills
- Solid understanding of Salesforce products and capabilities.
- Ability to articulate governance and its value to executives.
- Understanding of enterprise architecture principles.
- Quick grasp of technical and business concepts.
- Trusted advisory skills, curiosity about customer motivations.
- Relevant experience, including extracurricular or volunteer roles.
- Knowledge of retail e-commerce strategies, omnichannel, and digital engagement.
Required Skills
- 7-10 years of industry experience.
- Expertise in one or more lines of business or clouds.
- Strong consulting skills and proven results as a Trusted Advisor.
- Ability to engage effectively with C-level executives and handle objections.
Benefits & Perks
- Explore our benefits, including well-being reimbursement, parental leave, adoption assistance, and fertility benefits.
Additional Information
If you require accommodations due to a disability, please submit a request via our Accommodations Request Form.
Salesforce is an equal opportunity employer committed to diversity and inclusion. We evaluate all candidates based on merit, qualifications, and experience, without discrimination.
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