ResponsibilitiesAdminister and configure core ITSM modules, including Incident, Problem, Change, and Request ManagementManage user roles, groups, and access controlsMaintain platform performance, troubleshoot issues, and apply patches/upgradesSupport implementation of workflows, business rules, UI policies, and catalog itemsAssist in CMDB population and ongoing maintenanceDevelop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIsCollaborate with internal stakeholders and external partners on platform enhancementsDocument configurations, processes, and proceduresProvide end-user support and training as requiredMonitor platform health and usage metricsRequired Skills & Experience2+ years’ experience as a ServiceNow AdministratorStrong understanding of ITSM processes and ServiceNow configurationExperience with ServiceNow Studio, Flow Designer, and basic scriptingProficiency in creating and managing reports, dashboards, and Performance Analytics indicatorsFamiliarity with CMDB and asset managementServiceNow Certified System Administrator (required)Strong problem-solving and communication skillsAbility to work both independently and within a cross-functional team
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