Your area of workClearstream's investment funds services enable banks and other investment fund distributors to move towards standardisation, automation and straight-through processing of investment fund orders. Joining our team in this diverse and challenging role, you will act as dedicated contact person for Clearstream's customers on queries related to Investment Funds operations and Vestima.Your responsibilitiesProvide assistance to customers and TAs using our automated order routing system Vestima Investigate on order failures and rejections and where possible replace deals before fund cut offFollow up on pending trades post orders placement, i.e. missing contract notes, cash and stock settlementAs part of our transfer service explain our procedures and follow up on pending instructions Handle customer queries relating to all areas of Custody Investment Funds (New Issues, Income Processing, Corporate Actions)Work closely together with the different Investment Funds Units spread in different locationsSupport any other tasks related to IFS projectsYour key competencies Taking on responsibility Results orientation Integrated thinking Problem solving skillsCommunicationPlanning/organisationExpertise/willingness to learnYour profileUniversity degree, funds or financial sector or comparable qualificationMinimum 1 year's experience in fundsService orientation with excellent telephone, communication and negotiation skillsAbility to work under pressure whilst handling an extensive amount of phone calls to meet deadlinesStrong problem solving skills, accuracy, ability to work independently and as a part of a team in an international environmentProficiency in written and spoken English. German and/or French will be an desirable but not essentialTaking on responsibility Results orientation Integrated thinking Problem solving skillsCommunicationPlanning/organisationExpertise/willingness to learnNOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.Company Culture CorkOur PEOPLE, our focus on RESULTS and Our Commitment to Our CUSTOMERS and COMMUNITY drives Our success. Candidates must demonstrate an ability to understand and apply these four key elements (the building blocks) that shape our culture at Clearstream Cork - People, Customers, Results and Community #Clearstream