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Technology Division Manager @ Engage People
Job Title: Manager – Business Transformation (Customer Technology)
Location: Dublin (onsite 2 days a week)
About the Opportunity:
Join a dynamic Business Consulting team focused on Customer Transformation, where we help clients revolutionize their customer-facing operations to drive sustainable growth. By designing and delivering cutting-edge CX strategies, digital solutions, and customer-centric services, we empower organizations to enhance outcomes across marketing, sales, and service functions. We are seeking an experienced Manager with a strong background in business transformation, customer technology, and digital innovation. This is a client-facing role ideal for someone passionate about enabling organizations through agile delivery, process optimization, and customer technology implementation.
What You'll Be Doing:
* Lead the design and delivery of technology-enabled transformation initiatives, from initial strategy through to implementation.
* Facilitate workshops and stakeholder engagements to define business needs and develop user-centric solutions.
* Perform business analysis, including requirements gathering, process mapping, and delivery planning.
* Manage project teams and support agile programme delivery, including backlog prioritization, sprint planning, and product lifecycle management.
* Design and implement customer-facing solutions such as CRM platforms (e.g. Salesforce, MS Dynamics), and support AI and emerging tech integration.
* Optimize business processes using Lean, Six Sigma, and other improvement methodologies.
* Partner with cross-functional teams including developers, designers, analysts, and testers to deliver impactful outcomes.
* Drive omnichannel transformation, digital CX strategies, and CRM implementations to elevate customer experiences.
Key Skills and Attributes:
* Strong analytical and problem-solving capabilities
* Proven experience managing consultants or junior team members
* Exceptional communication and presentation skills
* Skilled in Agile, Scrum, and/or Waterfall delivery methodologies
* Proficiency with CRM and Martech platforms (e.g. Salesforce, SAP, MS Dynamics)
* Experience with business process modeling tools (e.g. Microsoft Visio)
* Ability to engage and influence senior stakeholders
* Detail-oriented, organized, and customer-focused
* Familiarity with tools such as Microsoft Azure, Jira, Confluence, or similar
Your Background:
* 6+ years of experience in consulting or a relevant field, with 2+ years in a managerial role
* Hands-on experience in business transformation, product ownership, or agile delivery
* Exposure to digital technologies, data & analytics, and customer-facing platforms
* Knowledge of Lean, Six Sigma, and CX methodologies
* Bachelor's degree (or equivalent); certifications in Agile, Scrum, or Product Management a plus
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting, Business Consulting and Services, and Financial Services
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