Life Credit Union is a socially responsible financial institution dedicated to delivering exceptional value and service to our members, which we have been providing for over 55 years.
Established in ****, Life Credit Union is among the largest Credit Unions in Ireland with assets of 180 million euro and a membership base of over 38,000.
We currently operate 4 branches in Main Street Naas; Monread, Naas; Maynooth and Newbridge.
As a Credit Union, we are different.
The more members do business with us, the more we can give back to the community.
We are a not-for-profit organisation, so the money we make goes directly back to our members.
That's what sets us apart from our competitors.
That's what makes us unique.
We're now hiring this new role - Head of ICT.
This role will report to the CEO.
Role Purpose
This role leads Life Credit Union's digital transformation, systems oversight, and IT strategy.
It is central to delivering a modern, resilient, and member-focused technology environment.
The Head of Systems, IT Digital Transformation will drive innovation, manage key technology partnerships, and ensure systems and data are leveraged to improve member experience and operational efficiency.
Key Responsibilities
Strategic Leadership
Develop and execute a digital strategy aligned with LCU's strategic plan.
Champion innovation and continuous improvement across member-facing and internal systems.
Collaborate with senior leaders to identify and implement technology-led solutions.
Systems IT Oversight
Ensure the reliability, security, and efficiency of core systems, applications and infrastructure.
Manage relationships with third-party IT providers and hold them accountable for service delivery.
Lead operational resilience efforts, including disaster recovery and business continuity planning.
Develop and manage the multi-year ICT budget, ensuring expenditure does not exceed agreed levels.
Digital Transformation
Drive automation and digitisation of member and staff processes.
Identify and implement tools that enhance service and efficiency.
Support staff training and change management to embed digital capabilities.
Data Insights
Oversee data quality and usage to support strategic decision-making.
Work with internal and external analysts to unlock insights and identify growth opportunities.
Project Portfolio Management
Lead key digital and IT projects, ensuring timely and effective delivery.
Monitor progress, manage risks, and report on outcomes to senior stakeholders.
Leadership Governance
Build and lead the Systems IT team.
Contribute to strategic planning and provide regular updates to the Board and committees.
Ensure compliance with regulatory and governance standards.
Develop and manage IT-related Policies
Other
To undertake ad hoc duties as agreed with the CEO.
Key Attributes
Strategic thinker with strong leadership and influencing skills.
Technology-aware, with the ability to translate business needs into digital solutions.
Collaborative, adaptable, and focused on delivering value to members and the organisation.
Experience Required
Previous experience in a leadership role within IT, digital transformation, or systems management—ideally in a regulated financial services environment.
Strong knowledge of IT infrastructure, digital services and cybersecurity
Understanding of regulatory and compliance requirements
Demonstrated success in leading cross-functional digital transformation projects, including automation, CRM, and member-facing technologies.
Experience managing third-party IT vendors and service providers, including contract negotiation and performance oversight.
Strong background in systems and infrastructure oversight, including operational resilience, disaster recovery, and business continuity.
Familiarity with data management and analytics, including using data to drive member engagement and business growth.
Track record of strategic planning and execution, aligning technology initiatives with organisational goals.
Experience in budget management, team leadership, and performance development.
Strong communication and leadership with the ability to influence across the organisation, including senior stakeholders, i.e. boards and regulatory bodies.
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