Reporting to an AVP, the Officer is responsible for ensuring team compliance with operating policies, procedures and guidelines in the timely completion of accurate Net Asset Valuations (NAV). They are also responsible for team development, staff management and enhancing client satisfaction.
As Fund Accounting Manager you will
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o Take responsibility for the quality of service delivered to assigned clients
o Perform and/or monitor quality and internal controls for all team deliverables
o Plan and manage the daily processes and the effective utilization of resources with the support of the AVP
o Identify issues and problems in service delivery and carry out necessary corrective action, keeping team and AVP informed of issue. Record the issue in an issues log and track progress
o Ensure that Key Performance Indicators are produced and dispatched as required
o Review corporate documentation on processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures
o Monitor errors, complaints and potential breaches. Record as appropriate in the Errors log
o Ensure adherence to IFS internal policies and procedures
o Manage absences, time keeping and holiday/cover arrangements within the teams
o Ensure contingency plans exist for the work of the team and where necessary contribute to the business continuity plans and tests
o Participate in the development, testing and implementation of new systems and products
o Assist with planning and management of all relevant project work
o Assist with recruitment of new staff
o Act as focal point for contacts and meetings with other departments and external contacts
o Conduct regular and structured team meetings ensuring action points are followed up
o Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalized reporting and ad hoc liaison.
o Manage the administration billing process
o Manage and complete client initialization and transition
o Ensure sufficiently trained staff is available to service the client/s and deliver quality service.
o Assume responsibility for the implementation of client specific Fund Accounting projects (new business development review, planning & roll out).
o Ensure Director, Assistant Vice President & Donor site CRM are adequately updated on a regular basis regarding all aspects of your client/s account, highlighting all potential risks with possible solutions in a timely manner.
o Initial point of contact for Fund Accounting Senior Associate(s) & team members in your charge.
o Provide weekly reporting on issues and status to management team.
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