Job Description: Duty ManagerJob Title: Duty ManagerDepartment: ManagementReports To: Hotel Manager/General ManagerMain Purpose of the RoleTo oversee the daily operations of the hotel, ensuring smooth functioning across departments and maintaining high standards of service and guest satisfaction as set by management.Key ResponsibilitiesOperational ManagementOversee daily hotel operations to ensure all departments are fully staffed and running efficiently.Conduct routine walk-throughs of the property to monitor operations and address any immediate needs.Assist departments as needed to maintain service quality.Verify daily cash floats, ensuring accuracy and adequate change supply for operations.Coordinate with each department on daily schedules, upcoming events, and special functions.Greet guests, proactively address their needs, and manage any requests or issues.Resolve guest complaints promptly and professionally.Safety and Quality AssuranceMonitor health and safety protocols for guests and employees, ensuring a safe environment.Respond promptly to emergencies, following hotel procedures.Maintain high cleanliness standards throughout the hotel, conducting regular inspections.Ensure HACCP (Hazard Analysis and Critical Control Points) standards are upheld, especially in staff areas.Guest Relations and SalesEngage with prospective guests, providing tours and information to promote the hotel and its services.Support sales efforts by promoting the hotel's amenities and offerings to potential guests and event clients.Update guest profiles in the hotel's database, particularly for returning guests, to enhance personalized service.Staff Management and DevelopmentTrain, coach, and support staff, addressing performance as needed with constructive feedback and disciplinary actions where necessary.Conduct new employee inductions, ensuring records are accurately updated and maintained.Oversee rostering and scheduling to ensure optimal staff coverage and efficient operation.Perform regular performance appraisals to support employee development.Communication and CoordinationMaintain effective communication with the Hotel Manager and General Manager on daily operations and challenges.Facilitate smooth communication between departments to foster teamwork and operational alignment.Attend department head meetings and any additional meetings as required.Additional ResponsibilitiesProvide input on improving hotel services and facilities.Enforce hotel policies and procedures to maintain operational standards.Regularly inspect staff locker rooms, manage locker assignments, and maintain log records.Set an example of professional presentation and grooming as a representative of Leading Hotels of the World standards.Maintain a proactive approach to assigned tasks and projects, following through to completion.Other DutiesPrepare staff rosters and manage schedules to balance operational needs and employee wellbeing.Lead staff inductions, continuous training, and enforce hotel standards.Handle any other reasonable duties as directed by hotel management to support operations.Working Hours:As per the schedule provided, which may include evenings, weekends, and public holidays.Working Conditions:This position involves standing, walking, and some lifting. The Killarney Park Hotel offers a supportive environment, competitive compensation, and the opportunity to be part of a dynamic and professional team.About The Killarney Park Hotel:The Killarney Park Hotel is renowned for its commitment to excellence and luxury service, proudly a member of The Leading Hotels of the World, providing a welcoming and refined experience for every guest. As part of our team, you will be an ambassador for our values of exceptional service, attention to detail, and dedication to creating memorable guest experiences.Job Type: Full-timeBenefits:Bike to work schemeOn-site parkingSick payWork Location: In person