Customer Service Specialist
We are seeking a skilled Customer Service Specialist to join our team in Athlone Springs Hotel. About Us The Athlone Springs Hotel is situated in Co. Westmeath, a region renowned for its significant commercial and marketing hubs.
The hotel offers an ideal setting for an enjoyable holiday or a peaceful getaway. With our welcoming team, 68 contemporary bedrooms feature Smart TVs with Netflix, cutting-edge leisure facilities including a swimming pool and restaurant, and a convenient location just a short five-minute drive from the vibrant Athlone Town.
One of Six properties within The S Hotel Group, we invest in people, providing clear professional growth including team and management development. We believe great hospitality is provided by great people.
Key Duties and Responsibilities
* Set up and set down of meetings each day as per the business on that day.
* To adhere to the hotel Meeting & Events Standards at all times.
* To ensure a safe and secure environment for customers, staff and visitors is maintained at all times.
* To ensure that all corridors, fire exits, staircases and cupboards are kept clear of obstruction.
* To assist in the restaurant/bar/lounge when required.
* To assist with meeting rooms set-up and service when requested.
* To replenish customer supplies and accessories as required.
* Ensure full knowledge with all hotel facilities, including opening and closing times and promote these facilities at every opportunity.
Requirements
* Must be flexible with shifts, 11pm to 7.30am.
* Previous experience in customer service, hospitality or tourism is a requirement.
* Previous experience in a similar role is advantageous.
* To have a positive attitude and brilliant interpersonal skills.
* To have a passion for customer care.
* To be able to work on own initiative.
* Excellent Attention to Detail.