Job Overview
We are seeking a skilled professional to join our dynamic team in developing and maintaining strong relationships with Fortune 500 clients.
The ideal candidate will have a deep understanding of client needs and be able to effectively bridge those needs with various internal stakeholders.
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Key Responsibilities
1. Develop a deep understanding of our SaaS platform and learn how it meets and exceeds client needs.
2. Build and maintain strong relationships with Enterprise Fortune 500 clients, ensuring their needs are fully understood and met.
3. Manage all reporting activities related to the health and performance of client accounts.
4. Proactively identify additional support opportunities to meet client needs effectively.
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Requirements
To be successful in this role, you will require:
* Previous experience or knowledge of IVRs or Telecommunications (a plus).
* A strong interest and ability to understand clients as individuals and comprehend the organizational dynamics in which they operate.
* A proactive problem solver with a strong sensitivity to client needs.
* Ability to effectively bridge client needs with various internal stakeholders.
* Excellent relationship-building and communication skills.
* Proficient in analytical thinking and cross-functional collaboration.
* Strong organizational skills for managing client workflows and collaborating across different business functions.
* Exceptional presentation skills.
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What We Offer
As an equal opportunity employer, we offer a range of benefits including:
* Opportunities for career development and growth.
* Collaborative and dynamic work environment.
* Competitive salary and benefits package.