Key Job Responsibilities
The role of the Subject Matter Expert involves developing strategies for continuous improvement in process and customer quality.
This includes identifying opportunities for automation and upstream defect elimination, as well as driving process excellence initiatives and working on new automation/solution building projects.
Additionally, the ideal candidate should be able to drill into large amounts of data and extract meaningful business metrics, perform data analysis on trends observed and recommend solutions to the product and business teams.
Required Skills and Qualifications:
* Strong aptitude and interest in Upstream Defect Elimination
* Ability to identify, prioritize and coordinate work streams as necessary, including prioritizing, scheduling, time management, and meeting deadlines
* High attention to detail and proven ability to manage multiple competing priorities simultaneously with minimal supervision
* Bachelor's degree
* Knowledge of MS Office
* Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects
* PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
* Knowledge of visualization tools such as Tableau, Datazen, SSRS
* Experience back office operations, escalation management and troubleshooting environments
* Experience working in e-commerce / retail / supply chain / financial services business
* Worked in a global client facing role
* Six sigma green belt certified
* ISO 9001 lead auditor certified
About the Team:
The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection, and good product information.
The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Benefits:
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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