About the Role:
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We have an exciting opportunity for a Claims Relationship Manager to join our team. As a key member of our claims management team, you will be responsible for providing guidance and mentoring to junior claims handlers within their field of expertise.
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Key Responsibilities:
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* Subject matter expert, providing guidance and mentoring to junior claims handlers within their field of expertise
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* Deliver and identify training needs
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* Act as a point of referral for the claims department
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* Be flexible within the role to undertake other duties as assigned by your manager and participate in any designated projects (including cross-functional)
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* Conduct audits for panel solicitors and/or loss adjusting firms on claims of a large and sensitive nature
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* Manage operational teams in all aspects of technical & high value case management (notification, triage, investigation, fulfillment, negotiation, liability and settlement, payment, subrogation and salvage) within predefined authority limits and to predefined processes, procedures and escalation points
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* Control costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with third-party service providers, customers, solicitors)
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* Compile appropriate MI reporting for escalation to the local claims manager and the executive team
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* Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and handler intuition in order to avoid commercial loss through potentially fraudulent claims
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Requirements:
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To be considered for this role, you will need to meet the following requirements:
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* 5+ years claims handling experience to include personal injury and liability experience (essential)
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* Property claims experience (beneficial)
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* Bachelor's degree or the equivalent combination of education and experience is required, ideally business or legal (essential)
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* CIP qualification - ROI (essential)
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* In-depth understanding of NI and ROI Legal System, process and procedures
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* Must meet internal criteria as set out in Recruitment & Selection Policy available on intranet
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Benefits:
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This role offers a range of benefits, including:
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* A competitive salary package
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* Opportunities for professional development and growth
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* A dynamic and supportive work environment
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* Flexible working arrangements
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What We Offer:
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As a leading provider of claims management services, we offer a range of benefits and opportunities for our employees.
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Keyword: ClaimsRelationshipManager