The Lodge at Ashford Castle (Cong, County Mayo)
Overview
We are currently looking for a Receptionist to join the team at The Lodge at Ashford Castle.
The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib.
Originally built in ****, The Lodge offers country house charm, fine dining in Wilde's Restaurant and an exceptional range of estate activities.
One of Ireland's finest wedding destinations, pairing warm Irish hospitality with a modern appeal.
Key Responsibilities
Providing the guest, at all times, with the highest levels of guest care and personal attention, anticipating the guests needs and initiating actions to exceed expectations; dealing with all arrivals and all departures in a friendly and efficient manner in line with hotel standards; answer calls in a warm and welcoming manner and effectively transfer calls to correct extensions; supporting the reservations team in completion of reservations as required; operate computerised system (Opera Cloud) for reservations, arrivals and departures ensuring all information is accurate and up to date.
Qualifications
Have a friendly & outward personality
Previous experience is a plus
Be enthusiastic & flexible (may need to work 3 days to 4 days over 7 day period, inclusive of some weekends)
Have good communication skills
Have strong attention to detail
Be legally eligible to work in Ireland
Have the ability to handle busy situations and manage your workload effectively
Knowledge of Opera system is a plus.
Benefits
Professional, award winning training and development opportunities.
Discounted accommodation rates with Red Carnation Hotel Collection.
Annual Staff Appreciation Party and other Employee Recognition Events.
Discounted rates with many local businesses and third party service providers (including Estate Activities).
Heavily subsidised accommodation (subject to availability).
Free meals on duty.
Complimentary dry cleaning of business attire.
Recommend friend and family bonus scheme.
Two paid volunteering days each year.
Holiday allowance increasing with length of service up to 25 days.
Hotel based recognition incentives.
Free access to Employee Assistance Programme.
Join us in this incredible new opportunity
We are an equal opportunities employer.
The successful candidate must also be legally eligible to work in Ireland.
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