Sales Operations Manager Job Description
We are seeking a highly experienced Sales Operations Manager to lead our EMEA Sales Operations function. This role will oversee technical estimating and inside sales teams, optimise operational processes, and drive continuous improvement across bid quality, estimating accuracy, and internal sales support.
Key Responsibilities:
1. Commercial Management
* Manage and interface with key vendors in alignment with procurement team agreements and frameworks.
* Ensure adequate third-party vendor coverage across all categories: components, services, and traded finished products (e.g. MV switchgear, transformers, UPS, STS).
* Partner with Procurement to optimise vendor relationships, pricing agreements, and alignment with commercial strategy.
2. Leadership & Departmental Oversight
* Lead the EMEA Sales Operations function, providing clear direction and fostering a culture of high performance, accountability, and continuous improvement.
* Represent us professionally in customer engagements and strategic opportunities, working closely with the CSO.
* Ensure alignment between departmental activities and company strategy.
3. Process & Tools Development
* Develop and maintain estimating and quotation templates.
* Identify and implement automation opportunities and digital tools to improve consistency and efficiency.
4. Performance Management
* Define and cascade departmental goals aligned with company KPIs.
* Apply Lean principles and use visual boards and performance metrics to drive results.
5. Cross-Functional Collaboration
* Sales:
o Ensure timely bid support, clean order handoffs, and data accuracy.
* Procurement/Supply Chain:
o Keep vendor data current; support sourcing and pricing strategies.
* Business Ops/Finance:
o Coordinate SAP data integrity, sales forecasting, invoicing, and milestone billing.
* Engineering/Project Management:
o Support handover from sales to execution, including resource planning and change order pricing.
* Manufacturing:
o Align project scheduling and capacity planning.
* Marketing:
o Collaborate on bid materials and ensure consistency in customer-facing content and event support.
Requirements:
* Required Skills & Qualifications:
o Bachelor's degree in Engineering, Business, or a related field (or equivalent professional experience).
o Minimum 10 years of Sales Operations experience in a technical/manufacturing/critical power environment.
o Proven leadership experience managing cross-functional teams.
This is an exciting opportunity for a seasoned Sales Operations Manager to make a meaningful impact on our organisation's success.