As a User Experience and Content Designer, you will be at the forefront of transforming digital services to be more human-driven, accessible, and efficient. You will be responsible for designing and enhancing services and content that meet user needs and align with our organisational goals. You will collaborate with cross-functional teams to create engaging, accessible, and meaningful experiences across various platforms.ResponsibilitiesEnsure that established design standards are consistently and appropriately applied within design workUX Design:Apply user-centred design principles to ensure that services and content are clear, concise, and accessible to all users.Conduct user research and gather insights to understand user needs, behaviours, and pain points.Design end-to-end user journeys that are easy to navigate, ensuring that users can easily complete tasks part of a service, securing a seamless user experience.Create wireframes, prototypes, and design mock-ups that effectively communicate design ideas and solutions.Engage with product management, engineering, business stakeholders, and third-party vendors to understand projectDevelop and present documentation, user flows, annotated wireframes, and interactive prototypesLeverage user testing make product improvementsContent Design:Develop clear, concise, and compelling content for web pages, apps, communications and digital interfaces that meet user needs and enhance usability.Advocate for accessibility best practices to ensure that all users, regardless of ability, can access and engage with our services and content.Create documentation that guides users effectively and supports the overall design.Ensure all content is aligned with brand tone and voice.Collaborate with relevant stakeholders and iterate on content designs.Excellent writing and editing skills, with the ability to convey information in a clear, concise, and compelling way.Improving user experience by training, auditing and championing to ensure that all digital content meets user needs.Cross-functional Collaboration:Work closely with developers, service designers and relevant stakeholders to integrate content and UX design into product development.Participate in brainstorming sessions to develop innovative design solutions and enhance product functionality.Advocate for the user at all stages of the design and development process.Testing and Optimisation:Simplify complex government processes and information into user-friendly formats,including websites and forms.Conduct usability testing to validate design and content decisions.Analyse performance data to refine and optimise both content and UX design for improved user engagement and satisfaction.Ensure compliance with government standards, accessibility guidelines, and legalrequirements.Use data analytics and performance metrics to assess service outcomes, continuallyimproving content and service design.QualificationsBachelor's degree or equivalent in Computer Science, Humanities, Design, or a related field of study5+ years' experience in a dual role encompassing both UX/UI design and content design/strategy, preferably within a government or large public-facing organisation.Strong portfolio demonstrating expertise in user-centred design, information architecture, content strategy, and successful implementation of digital services.Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD).Demonstrated ability to conduct and synthesise user research (interviews, surveys, usability testing) into actionable design and content decisions.Familiarity with government digital service standards and agile development methodologies.Excellent verbal and written communication skills, with a keen eye for detail and the ability to present and justify design and content rationale to stakeholders.