Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives to join a leading Telecommunications Company in Greece. This position is perfect for individuals who not only possess strong communication skills in French but also have a passion for technology and excellent customer service. As a representative, you will assist customers in understanding their telecommunications needs and ensure a positive experience.Key ResponsibilitiesManage customer inquiries related to telecommunications services, products, and packages via phone, email, and live chat in FrenchProvide detailed information regarding service plans, pricing, billing issues, and technical supportAssist customers with account management, including changes to services and troubleshooting issuesResolve customer complaints and inquiries promptly, ensuring satisfaction and retentionDocument all customer interactions accurately in the CRM system to maintain comprehensive recordsCollaborate with technical and sales teams to provide customers with complete and effective solutionsStay updated on the latest telecommunications trends and product offerings to enhance customer interactionsRequirementsFluency in French (both written and spoken) is essential; knowledge of English is beneficialPrevious experience in customer service, preferably in the telecommunications sectorExcellent communication skills with a friendly and approachable attitudeStrong problem-solving capabilities and a customer-focused mindsetAble to manage multiple inquiries efficiently in a fast-paced environmentProficient in using CRM software and customer service toolsWillingness to work flexible hours, including evenings and weekends if required, and the ability to relocate to GreeceBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..