CoAction West Cork provides quality services to support children and adults with an intellectual disability, and children with autism. This is achieved by helping each service user reach their full potential, working in partnership with their families and carers, within the community.
Grade IV Services Administrator
Bantry
Permanent, Full time, 35 hours per week
Closing date: Tuesday 28th October 2025
For full position details and job description or for details on submitting an application please visit our website or you can email
The following description is intended to give a broad outline of the post only. It is neither inclusive nor definitive. Duties may be altered or amended to suit the changing needs of our clients. Staff will be consulted regarding any such changes. It is our policy to review job descriptions on an on-going basis.
Overall Purpose of Position
To provide administrative support to the assigned department or service, ensuring efficient, confidential, and effective operations in line with organisational policies and procedures.
Key Duties Responsibilities
* Ensure the efficient day-to-day administration of area of responsibility.
* Ensure that deadlines are met.
* Support the preparation and issuing of office documentation (correspondence, reports, etc.)
* Word processing, transcription, filing, photocopying, and data entry.
* Maintain and update electronic and manual filing systems.
* Respond to enquiries from service users, families, and referrers by phone and email.
* Support the team with scheduling of meetings, booking appointments, and managing correspondence.
* Collect, collate, and record statistics and KPIs.
* Maintain confidentiality of documentation, records, etc.
* Ensure line management is kept informed of issues.
* Ensure that stakeholders are kept informed and that their views are communicated to middle management.
* Ensure that children families are treated with dignity and respect.
* Comply with GDPR and data protection requirements.
* Provide administrative support for meetings, including minute-taking and preparing documentation and timely circulation following meeting.
* Liaise with multidisciplinary teams and external agencies as required.
* Participate in service audits, quality improvement initiatives, and training as needed.
* PA duties as required/needed
* Any other duties as assigned by management
* Maintain own knowledge of policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards are met.
* Maintain own knowledge of relevant regulations and legislation e.g. Financial Regulations, Health Safety Legislation, Employment Legislation, FOI Acts, GDPR.
Eligibility Criteria
Candidates must have at the latest date of application
* Eligible applicants will be those who on the closing date for the competition have:
Essential:
* Relevant administration/business qualification (minimum Level 6 QQI)
OR
* Satisfactory relevant experience of at least 2 years which encompasses demonstrable equivalent skills
OR
* Comparable and relevant third-level qualification or equivalent from another jurisdiction.
* Demonstrated knowledge and ability of similar role
* Experience working in a similar environment
Desirable:
* Experience with client database systems.
* Knowledge of the disability or health services sector.
* Experience managing office systems and supporting teams.
Core competencies Skills
Professional Knowledge Experience
For example:
* Demonstrates knowledge and experience relevant to the role as per the duties responsibilities, eligibility criteria and specific requirements of the role.
* Maximise the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, Outlook etc.
* Demonstrate the ability to work in line with relevant policies and procedures.
Planning and Managing Resources
For example:
* Demonstrate the ability to plan and organise own workload in an effective and methodical manner within strict deadlines.
* Sets realistic goals and time-scales, taking account of potential problems and competing priorities.
* Devotes time and energy to the most important task at any given time.
* Maintains an awareness of value for money.
Commitment to a Quality Service
For example:
* Demonstrate a commitment to providing a quality service.
* Embraces and demonstrates flexibility, initiative and adaptability in a changing work environment.
Evaluating Information, Problem Solving Decision Making
For example:
* Demonstrate numeracy skills, the ability to evaluate information, problem solve and make effective decisions.
* Gathers information from enough sources and other people to make well founded decisions / solve problems.
* Assist in decision making and problem solving
Team working
For example:
* Demonstrate the ability to work on own initiative as well as part of a team.
* Contributes to a positive team spirit.
* Demonstrates a willingness to become involved and help team members.
Communication Interpersonal Skills
For example:
* Effective communication skills including the ability to present information in a clear and concise manner.
* Strong written communication skills.
* Strong interpersonal skills including the ability to build and maintain relationships with a variety of stakeholders; treats others with dignity and respect.
Conditions of Employment
* Garda clearance
* Pre-employment medical assessment may be required.
* Probationary period applies.
Remuneration:
* The remuneration for this post will be as per the CoAction 2024 salary scale for a Grade IV Administrator which is €32,270 to €49,299 pa.
* This pay scale is subject to increase in 2025 in accordance with the recent WRC agreement towards enhanced pay adjustments in Section 39 organisations.
Benefits:
* Generous 25 days annual leave increasing with length of service
* Pension
* Paid maternity and paternity leave
* Sick Leave
* Income Protection
* Health Bunny
* Long Service Vouchers
* EAP
* Staff Savings Scheme
* Onsite parking
Only applicants with existing legal rights to work Ireland can be considered.
This job description indicates the main functions and responsibilities of the post and is subject to review and amendment in light of changing circumstances and may include other duties and responsibilities as may be determined from time to time by the Director of Services/CEO or designated Line Manager. You will be given as much notice of such changes as possible. It is CoAction's policy to review job descriptions on a regular basis.
CoAction West Cork is an equal opportunity employer