At Dundalk Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response, and other targeted interventions, through advocacy and partnership.
If you share our values and want to make a difference then apply for this role with Dundalk Simon Community and join the team!
About the Role
Contract Type: Full-Time Permanent
Working Hours: 37.5 hours per week, Monday–Sunday availability. Supervisors are expected to undertake a 7-day liability working on a rota to include mornings, daytimes, evenings, and weekends.
Location: Barrack Street, Dundalk
Support the service manager and team to ensure the provision of high standards within Dublin Simon and work consistently to best practice standards, meeting the needs of service users.
Role Responsibilities
Operational:
Oversee the operations of the service, supporting the service manager in the day-to-day running of the service
Ensure consistency of handover between shifts
Monitor completion of daily tasks and operations of each shift and ensure recording of same by staff team
Report any concerns to the service manager
Lead the induction and training of staff and new staff in operational duties
Support the team and service manager to manage the delivery of day-to-day operational functions
Act as the main point of contact for maintenance issues and liaise with relevant stakeholders
Ensure prompt response to maintenance issues in line with agreed processes
Act as the main point of contact for cleaning contractors and oversee completion of tasks
Implement the cash management policy and conduct regular audits, reporting to the service manager
Ensure the client feedback policy is implemented and responded to promptly, supporting service user participation
Oversee the service rota and ensure shifts are covered in line with local policy
Maintain records in Time Management Systems and complete reporting requirements
Provide information and advice to staff on emergency services as first point of contact when managers are unavailable
Health and Safety:
Provide initial response and support for incidents
Assist the service manager with incident management
Ensure implementation of corrective or preventative actions from incident reports
Monitor cleaning, hygiene, and HACCP standards
Support the team to maintain high health and safety standards
Care and Case Management:
Support implementation of case management systems and structures
Monitor and report on client development programmes
Contribute to care and case management reviews
Support the team in case management
Undertake audits as required
Quality:
Support implementation of quality standards
Assist in the delivery and review of strategic and operational projects
Ensure policies, procedures, and guidelines are understood by staff
Contribute to development of new procedures
Ensure data protection policy compliance and conduct audits
Working Together:
Provide staff supervision in line with best practice
Attend and contribute to meetings with external stakeholders
Provide direction on daily operational tasks
Ensure regular communication with the local community and stakeholders
Support implementation of the “Good Neighbour” policy
Qualifications and Experience
Essential for the Role:
Minimum 2 years’ experience in homeless services or working with vulnerable or disadvantaged groups
Third level qualification (degree level) in a relevant discipline
Knowledge of services in the homeless sector
Understanding of causes of homelessness and client needs
Problem-solving and decision‑making skills
Delegation and communication skills
Organisational skills
Initiative and self‑motivation
Record keeping and report writing skills
Benefits to working with Dundalk Simon Community
25 days annual leave
Referral Bonus
5% matched contribution to your pension
Paid Sick Leave Policy
Paid Maternity Leave Policy
Bike to Work Scheme
Commuter Travel Tax Savers Ticket
Dundalk Simon Community is an equal opportunities employer and encourages applications from all qualified individuals.
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