Client:
Location:
Dublin, Ireland
Job Category:
Other
Job search engine
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EU work permit required:
Yes
Job Reference:
b5d33444e4cb
Job Views:
5
Posted:
30.06.2025
Expiry Date:
14.08.2025
Job Description:
Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager (Associate) within Morgan Wholesale Payments team, you will maintain and enhance best-in-class Client Service to a designated portfolio of top-tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities
* Develop, maintain, and broaden partnerships with Clients; understand Clients’ business to predict their needs and provide appropriate solutions.
* Become the Clients’ trusted adviser.
* Assist in developing and executing strategic Client plans.
* Promote the use of self-service tools to reduce the number of Client enquiries.
* Analyze payment and associated activities to identify efficiencies and cross-sell opportunities.
* Share experience and best practices across the Service team.
* Participate in and support TS initiatives.
* Identify opportunities for product development and enhancement.
* Develop internal partnerships (Sales, Operations, Product, Technology).
* Identify and escalate potential risks associated with Client activities.
* Record all Client interactions (calls, meetings, issues, proactive communications).
Required qualifications, capabilities, and skills
* Excellent verbal and written communication skills.
* Ability to work effectively under pressure while maintaining a professional manner.
* Ability to work effectively as both a team player and independently.
* Cultural sensitivity and awareness.
* Strong organizational skills; ability to manage multiple priorities and meet deadlines.
* Ability to develop and mobilize internal networks and resources.
* Proficiency in managing multiple systems effectively.
* Client service and portfolio management experience.
Preferred qualifications, capabilities, and skills
* Knowledge of Payments products, processes, and risk policies (nice to have).
* Second language proficiency (German/French/Italian/Spanish) is preferable.
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