Keeper Security is a leading cybersecurity company transforming the industry with innovative solutions. Our software protects millions of users and thousands of organizations worldwide, published in 21 languages and sold in over 120 countries.
About Keeper
We build affordable and easy-to-use security solutions on a foundation of zero-trust and zero-knowledge principles. Our award-winning platform provides visibility, security, control, reporting, and compliance across entire enterprises, integrating seamlessly with any tech stack and identity application.
You're right for this role if you:
1. Have experience answering complex customer inquiries regarding product problems, service questions, and general client concerns.
2. Excel at customer service, problem-solving, and turning frustrated clients into happy ones.
3. Want to work closely with management to stay updated on product knowledge and informed of company policy changes.
4. Can maintain professionalism and establish positive relationships with every client.
Requirements:
1. An Associate's Degree in a technology-related field or 1+ years of Customer Service experience in the Technology industry.
2. Bilingual fluency in English and French, with excellent communication and customer service skills.
3. Familiarity with Salesforce and Google Suite/MS-office tools.
4. Knowledge of technical troubleshooting and ability to balance problem-solving and issue escalation.
Benefits:
1. Private healthcare and pension contribution (no wait period).
2. Sick pay and bike-to-work scheme (if local).
3. Above-market annual bonuses.
Keeper Security, Inc. is an equal opportunity employer committed to creating an inclusive environment for all employees.