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Managing Director at Spencer Recruitment | We help employers find their next great hire in PR/Communications/Public Affairs/ESG/CSR & Marketing
Head of Membership
Spencer Recruitment is proud to partner with a long-established Irish organisation at the heart of Ireland’s cultural and civic life. Our client is seeking to appoint a Head of Membership to lead and evolve its membership function. This is a strategic and operational leadership role for an experienced professional with a track record in member engagement, recruitment, and retention.
The Opportunity
As Head of Membership, you will lead a dedicated membership team and work closely with the senior leadership and membership committee to deliver and refine a successful membership strategy. You will oversee the full member lifecycle, from acquisition and onboarding to retention and engagement. You’ll bring data-driven insight to every decision, ensuring the membership experience remains relevant, innovative and responsive to member needs.
This is a permanent, full-time position based in Dublin with a not-for-profit organisation that reinvests its commercial returns into positive impact programmes across Ireland.
Key Responsibilities
* Lead and manage the membership team (including administrators, managers, and reception staff)
* Deliver on membership acquisition targets through campaigns, event participation, networking and promotional activities
* Drive retention through data-led engagement strategies and enhanced customer experience
* Oversee a diverse member event programme and promote it through digital and traditional marketing channels
* Work cross-functionally to ensure a high-quality experience in all member-facing services
* Manage budgets, reporting and performance metrics related to membership goals
* Act as the primary contact for the membership committee, attending formal meetings and reporting on performance
* Evaluate and improve communications with members; explore new technologies and channels
* Benchmark the membership offering against comparator organisations; lead efforts to build international reciprocal relationships
About You
* Minimum 5 years’ experience in a senior membership, customer engagement, or relationship management role
* Proven success in member/client recruitment and retention
* Strong team leadership experience
* Demonstrable results in hitting and exceeding targets
* Data-driven and experienced with CRM tools (experience with ThankQ a bonus)
* Strong presentation, interpersonal and influencing skills
* Commercially minded and strategic thinker with attention to detail
* High level of IT proficiency, including PowerPoint, Excel and Word
* A degree in Commerce, Marketing, or a related field preferred
The Offer
* Senior leadership opportunity in a high-impact not-for-profit organisation
* Competitive salary commensurate with experience
* A chance to make a meaningful difference through public engagement and community-driven work
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing, Management, and Project Management
* Industries
Non-profit Organizations, Civic and Social Organizations, and Public Relations and Communications Services
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