OverviewSenior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided) – AgodaAbout Agoda: Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers to a global network of hotels, flights, activities, and more. We are part of Booking Holdings with a diverse team that values experimentation, ownership, and collaboration.ResponsibilitiesConducts research end-to-end for high impact, guiding stakeholders to effective collaboration with research goalsInitiates research efforts aligned with product vertical goals, informed by business understandingFormulates programmes of study and knowledge sharing relevant to team objectivesLeads cross-stakeholder projects and mentors others in research techniquesAssesses pros and cons of various research methodologies and ensures high-quality executionResearch SkillsEvaluate research opportunities, especially ambiguous requests, assessing importance, urgency, and impactManage inbound research requests and propose solid projects or programsExecute projects with alternative methods, mixed methods, and innovative approachesDeep understanding of quantitative and qualitative research, and how to apply to projectsSpecialize in at least one domain, user type, or method as a go-to expertTriangulate findings and theories to ensure reliable insightsMaximize research value with secondary research and expert reviewProficient with common research tools and GDPR, data compliance, and ethicsCommunication & CollaborationDrive cross-discipline collaboration through research insightsCollaborate with researchers and other disciplines with shared ownershipCommunicate clearly to different audiences and incorporate feedbackSupport standards of research excellence across the organizationQualificationsMasters Degree or PhD or equivalent in Computer Science, HCI, Information Science, Psychology, or related field10+ years of relevant experience in consumer-facing domainsExpert in quantitative research (log analysis, metrics, survey design, sampling, crosstabs, statistics)Experience with qualitative methods and user-centered design (interviews, diary studies, think-aloud, usability testing)Experience planning, scoping, conducting, analyzing, and communicating researchExperience evaluating and working with external research vendorsAbility to describe user problems and business opportunities to stakeholders using dataStrong critical thinking beyond business requestsExcellent storytelling and communication in English with product teams, designers, engineers, and other stakeholdersEnjoys collaborative, data-driven, dynamic environmentsEqual Opportunity & BenefitsEqual Opportunity Employer. Agoda is committed to diversity and inclusion, and employment is based on merit and qualifications. We provide equal opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran status, or other legally protected characteristics. Relocation assistance is provided to Bangkok-based candidates where applicable.
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