Senior Client Services Executive
Position Summary:
Our client is seeking a seasoned and proactive candidate to lead service coordination, scheduling, and client engagement. This role demands strong leadership in rostering operations, client relationship management, and project support. The ideal candidate will bring strategic insight, operational excellence, and a proven track record in managing complex schedules and service delivery in a fast-paced environment.
Key Qualifications:
• Minimum 5+ years' experience in client services or operations
• Strong leadership and decision-making skills
• Excellent communication and stakeholder management abilities
• Proficient in CRM and ATS platforms (Zoho Recruit, Salesforce, etc.)
• Advanced Microsoft Office skills (Excel, Word, Outlook)
• Bachelor's degree in business or related.
Core Responsibilities:
Service Coordination & Scheduling
• Lead and oversee daily and monthly rostering for clinical and support staff
• Ensure service continuity by managing callouts, schedule changes, and fill rates
• Maintain high standards of documentation and client communication
• Serve as escalation point for complex scheduling issues
Client Relationship Management
• Manage a portfolio of clients, ensuring high satisfaction and service quality
• Liaise with families and HSE personnel to coordinate care
• Provide strategic input on service improvements and client retention
Operational & Business Support
• Support office operations including triaging calls and managing documentation
• Participate in strategic planning and business development initiatives
• Contribute to market analysis and growth strategy discussion
Our reference: SG696
Partnering with PRC we will provide you with unrivalled support to help you make the right decision in your next career move. As standard, we review your CV and offer advice on making you attractive to employers. We will provide you with the necessary interview preparation giving you a unique insight into how to prepare for your interview. Our consultants will guide you and manage the recruitment process allowing you to focus on securing the position. We do not want to waste your time, so our honest approach has gained us the reputation of being a reliable and trustworthy recruitment company. Candidates with the required skills and experience for this job vacancy will be contacted. If you are job seeking and you want us to register your CV, please send your CV to