Title: Warehouse Manager Location: Dublin 12 Terms: Full-Time, Perm, Office-Based Package: €55,000 - €60,000, 22-day Annual Leave, Pension You will be the \"Engine Room\" of our daily operations, serving as the driving force behind all warehouse and distribution activities. You are responsible for leading a team of 20+ to ensure that 300+ daily orders are dispatched with 100% accuracy. This role requires a leader who balances high-speed operational output with a commitment to long-term staff development. Be a part of a wider dynamic project team that will manage the implementation of a Warehouse Management System (WMS) and identify opportunities for automation to future-proof our growth. Key Responsibilities: Operational Excellence (The \"Driving Force\") Daily Dispatch: Oversee the full outbound cycle to meet a daily target of 300+ B2B orders. Maintain a 99% order accuracy standard through robust picking and packing verification processes. Workflow Management: Plan daily shifts and resource allocation to handle seasonal spikes and urgent wholesale requests. Team Development & Frameworks Multi-Skilled Framework: Implement and manage a cross-training matrix, ensuring every team member is proficient in at least three core warehouse functions (e.g., Goods-In, Bendi, Dispatch). Training Mandate: Execute a personal development plan for each staff member, ensuring a minimum of 20 hours of formal training per year. Coaching: Conduct regular 1-to-1s to identify \"star employees\" and provide a clear pathway for internal promotion. Develop Performance Metrics (KPIs) OTIF (On-Time In-Full): Achieve a consistent 98% success rate. Absenteeism: Proactively manage the team to keep total absenteeism below 3%. Inventory Accuracy: Maintain 99.5%+ stock record accuracy through a rigorous cycle-counting regime. Own the Employee Retention Rate as a core management KPI (Target: >90%). Culture & Mindset You are expected to build a culture where employees feel like \"owners\" of the process rather than just staff. Psychological Safety: Create a \"non-punitive\" environment where staff feel safe to report mistakes immediately so they can be learned from, not hidden. Recruiting and Retention of Team Members - Creating a culture of belonging and recognition. Health & Safety: Ensure the facility is fully compliant with H&S regulations, managing equipment maintenance and safety protocols. Liaise and build relationships with other functional leads in the business. Skilfully mediate disputes between team members, aiming for \"win-win\" outcomes. Use emotional intelligence to handle high-pressure situations without triggering defensive reactions from the team. Address performance issues or \"unsafe behaviours\" immediately and objectively. Communication: Establish clear, two-way communication channels with all stakeholders. Deliver concise daily updates on warehouse efficiencies Listen actively to team feedback to identify and remove workflow bottlenecks. Ideal Candidate Experience & Qualifications: Minimum 35 years of Warehouse Management experience, preferably in a wholesale or high-volume B2B distribution environment. Proven track record in WMS implementation: You must have played a key role in transitioning from manual/legacy systems to a modern WMS. Systems Proficiency: Advanced IT skills (MS Excel, ERP systems, and WMS platforms). Logistics Knowledge: Experience managing both internal transport fleets and external 3PL providers. Personal Attributes: Change Agent: Comfortable leading through periods of technological change and organisational growth. Problem Solver: Analytical mindset with the ability to identify and fix operational bottlenecks. Hands-on Leader: Happy to be \"on the floor\" supporting the team while maintaining a strategic view. Experience with HSA (Health and Safety Authority) standards and Irish workplace regulations. Strong empathy and the ability to mentor a diverse, multi-generational workforce Proven experience in a B2B or wholesale distribution environment (Irish market preferred). Strong proficiency in WMS (Warehouse Management Systems) and ERP integration. Skills: Warehouse managment WMS implemtation Benefits: Pension 22 Annual leave days