Job Overview
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We are seeking a talented Business Analyst to join our team. As a Business Analyst, you will play a key role in identifying and addressing business problems or opportunities, providing clarity and structure to projects by understanding, defining and communicating business objectives, and working with both IT and business colleagues to investigate potential solutions.
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Your Responsibilities
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* Identify, articulate and facilitate change needed to solve a business problem or address a business opportunity.
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* Provide clarity and structure to projects by understanding, defining and communicating business objectives in a clear and comprehensive manner, to support delivery of the appropriate solution.
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* Work with business colleagues to identify, understand and articulate problems and opportunities.
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* Perform end user/customer research.
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* Work with both IT and business colleagues to investigate potential solutions.
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* Define business requirements in a manner appropriate to the selected project methodology, including producing requirement documentation, wireframes, user stories, process flows etc.
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* Input into the development of business cases, project scoping and planning.
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* Support project team members in the delivery of the appropriate solution including technical analysts, test analysts, project managers, and business colleagues.
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* Support post implementation and training activities as required per project.
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* Pro-active interest and involvement in Digital Solutions team initiatives, including Search Engine Optimisation (SEO), social media and digital advertising campaigns, with a view to improving the impact that digital solutions may have, under these headings.
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Your Skills and Qualifications
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To be successful in this role, you will require:
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* Previous project experience in a business analyst or product owner role.
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* Proven experience of running workshops, managing stakeholders, documenting requirements, producing wireframes, user stories & process flows.
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* Comfortable inputting to and reviewing test scripts and technical specifications.
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* Confident in supporting other BA's, testers and developers throughout the project.
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* Experience of working on large complex cross functional projects, including liaising with external suppliers and virtual team members.
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* 5+ years' life insurance experience including detailed product knowledge, understanding of sales and administration processes and regulatory/compliance requirements.
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* Attention to detail is essential along with excellent verbal and written communication skills.
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* Candidate should be enthusiastic, willing to learn new methodologies and comfortable working in a dynamic and sometimes challenging environment.
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* Desirable experience of both agile and waterfall methodologies.
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* UX experience including user research, prototyping, usability testing etc.
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* Familiarity with Atlassian tools such as Confluence and Jira.
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* Experience of Life400 policy admin system and Query/SQL.
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Benefits
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This is a hybrid role which will require 2-3 days in office per week. You will benefit from a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee, you will enjoy a multitude of advantages as well as a strong culture, characterised by acceptance, diversity and team spirit.
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About Us
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We are one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. Our 55,000 employees worldwide form the basis of our success, helping our customers in over 170 countries and territories to understand and protect themselves from risk.