Overview
AA Ireland are expanding their contact centre team and are hiring Breakdown Assistance Customer Service Agents for their Dublin 2 office.
This is a full-time, permanent position starting with Monday to Friday, 9.00am to 5.30pm office-based training for 8 weeks.
After training, you'll move to a rotating shift pattern, including early and late shifts across weekdays and weekends.
The role offers hybrid working after training, with a mix of office-based and remote work depending on your roster.
This is a fast-paced, non-sales role where you'll be the first point of contact for customers experiencing vehicle breakdowns.
The focus is on gathering accurate information and providing a calm, professional service so that roadside assistance can be dispatched quickly and efficiently.
Responsibilities
Handle inbound calls from customers experiencing vehicle breakdowns
Collect and record accurate details on location, vehicle, and passengers
Stay calm and empathetic with distressed customers
Pass on correct information to the deployment team for prompt service
Work to performance targets while following set procedures
Work flexible shifts post-training, including evenings and weekends
Qualifications
Minimum 1 year's
customer service experience
(essential)
Contact centre experience (highly desirable)
Confident handling
high-volume inbound calls
Experience with
complaints/escalations
an advantage
Strong communication skills, ability to stay calm under pressure
Flexibility to work shifts including evenings/weekends
Full availability for 8 weeks' office-based training in Dublin 2
Full working rights in Ireland
Benefits
Starting salary:
€26,400
, rising to
€27,000
after probation
OTE:
€30,000–€35,000
in year one with shift premiums
Twice-yearly salary reviews, potential progression to
€42,000
within 2–2.5 years
20 days annual leave +
your birthday off
Free AA Membership + discounts on AA products (insurance, etc.)
Pension scheme (5% employer contribution post-probation)
Subsidised FlyeFit membership, phone discounts, health insurance discounts
Bike-to-Work and TaxSaver commuter schemes
Employee Assistance Programme
Sports & Social Club
Shift Premiums:
Mon–Fri: 1.25x after 8pm
Saturdays & Sundays: 1.5x all hours
Bank Holiday Mondays: 2x all hours
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