Desired skills:
SaaS, Customer Support, Application Support, Banking, Fintech, People Leadership
Hybrid
Reperio has partnered with a company that's seeking an experienced Head of Customer Operations to lead and elevate their customer and application support for mission-critical financial software solutions. You'll drive exceptional customer satisfaction by managing a high-performing application support team, proactively resolving complex issues, and building strong B2B client relationships.
Responsibilities:
* Oversee SaaS & on-prem support operations for financial software
* Lead, mentor, and grow a skilled application support team
* Build and maintain strategic relationships with key customers
* Drive process improvements to enhance service quality and efficiency
* Collaborate with product, development, and account teams to exceed customer needs
* Manage escalations with urgency and professionalism
Requirements:
* 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
* Strong background in SaaS operations & application support (financial software a plus).
* Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
* Excellent communication, leadership, and customer relationship skills.
Join them and shape a customer-first culture that keeps their clients thriving. Apply now to make a real impact in the world of SaaS financial solutions.
Reperio Human Capital acts as an Employment Agency and an Employment Business.
Michael Finch is recruiting for this role.
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