Head of Housing Services
About the Role
We are seeking an experienced and dynamic professional to lead our Housing Services team, responsible for delivering high-quality housing services to our customers.
Key Responsibilities:
1. Develop and implement effective strategies to improve tenant satisfaction, retention, and overall quality of life.
2. Lead and manage a team of housing professionals, ensuring they have the necessary skills, knowledge, and support to deliver exceptional customer service.
3. Work closely with colleagues to ensure seamless delivery of housing services, including tenancy agreements, rent collection, and maintenance.
Requirements
* A minimum of 5 years' experience in social housing management, with a strong focus on customer service and relationship-building.
* Proven leadership skills, with the ability to motivate and direct teams towards achieving shared goals.
* Excellent communication and interpersonal skills, with the capacity to build strong relationships with colleagues, partners, and customers.